About Mylène
French
Native or bilingual
English
Basic
Experience
- mylène ouadahVirtual AssistantJanuary 2026 - Today (5 months)Asnières-sur-Seine, FranceVirtual assistant for e-commerce entrepreneur. I help you regain control of your store and your time. Mylnva is evolving to become your strategic OBM right-hand.
- Leroy MerlinCustomer Service HostessRETAIL (LARGE RETAILERS)September 2012 - January 2022 (9 years and 4 months)Gennevilliers, FranceCustomer service hostessOrder management (order pickup service)Direct customers to different departmentsPromotion and animation of store services: checkout, merchandise returns, loyalty cardRemote relations: remote relations platform, email complaints, development of personalized relationships.
- Hôtel l'amandier nanterreReceptionistHOSPITALITYJanuary 2008 - January 2008Nanterre, FranceReception and customer orientation (check-in / check-out)Reservation management (phone, email, hotel software)Payment processing, invoicing, and payment trackingHandling customer requests and complaintsCoordination with other departments (housekeeping, restaurant, maintenance)
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Education
- Professional Baccalaureate in Customer and User RelationsLycée Polyvalent Ferdinand Buisson ermont2009Baccalauréat professionnel accueil relation clients et usagers
- BEP in Accounting ProfessionsLycee Camille claudel vaureal2007BEP métiers de la comptabilité
Skill set
Categories
- Other