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Mylène OuadahMO

Average response time: 24 hours

Freelancer profile translated to English.
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About Mylène

Hello, I'm Mylène.

Virtual Assistant with over 10 years of experience in customer service and administrative management, I support female entrepreneurs, freelancers, and leaders who want to save time, reduce their mental load, and structure their business with more peace of mind.

Entrepreneurship involves managing many daily tasks: emails, organization, client follow-up, administration, priority management… By trying to manage everything alone, it becomes difficult to focus on the development of your business.

My role is to help you regain a fluid and efficient organization by taking charge of time-consuming tasks that slow down your professional daily life.

My services:

✔ Administrative management
✔ Email and calendar management
✔ Customer relations & customer service
✔ Task organization and follow-up
✔ Process implementation
✔ Remote operational support

Thanks to my experience, I have developed essential qualities: rigor, responsiveness, organizational skills, and excellent communication.

I work with seriousness, autonomy, and commitment to offer reliable and personalized support to each client.

As a mother of two children, I chose to build a business aligned with my values: freedom, balance, and autonomy. This experience also allows me to have a great capacity for adaptation and priority management.

Today, I am moving towards the role of Online Business Manager (OBM) to offer even more strategic and structured support to female entrepreneurs who wish to develop their business sustainably.

My goal: to allow you to refocus on your core business while I take care of the organization that supports your business.

👉 Your business organized, your mind relieved.
  • French

    Native or bilingual

  • English

    Basic

Remote only
Primarily works remotely

Experience

  • mylène ouadah
    Virtual Assistant
    January 2026 - Today (5 months)
    Asnières-sur-Seine, France
    Virtual assistant for e-commerce entrepreneur. I help you regain control of your store and your time. Mylnva is evolving to become your strategic OBM right-hand.
    Google Workspace
  • Leroy Merlin
    Customer Service Hostess
    RETAIL (LARGE RETAILERS)
    September 2012 - January 2022 (9 years and 4 months)
    Gennevilliers, France
    Customer service hostess
    Order management (order pickup service)
    Direct customers to different departments
    Promotion and animation of store services: checkout, merchandise returns, loyalty card
    Remote relations: remote relations platform, email complaints, development of personalized relationships.
  • Hôtel l'amandier nanterre
    Receptionist
    HOSPITALITY
    January 2008 - January 2008
    Nanterre, France
    Reception and customer orientation (check-in / check-out)
    Reservation management (phone, email, hotel software)
    Payment processing, invoicing, and payment tracking
    Handling customer requests and complaints
    Coordination with other departments (housekeeping, restaurant, maintenance)

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Education

  • Professional Baccalaureate in Customer and User Relations
    Lycée Polyvalent Ferdinand Buisson ermont
    2009
    Baccalauréat professionnel accueil relation clients et usagers
  • BEP in Accounting Professions
    Lycee Camille claudel vaureal
    2007
    BEP métiers de la comptabilité

Skill set

Categories

  • Other