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Mylène GerardoMG

Mylène Gerardo

Virtual Assistant / Customer Support

€125/day
Fort-Dauphin, MG
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Mylène

Office Manager and versatile virtual assistant, I support companies in administrative management, customer support, organization and operational monitoring.

Autonomous and responsive, I master the office pack to ensure efficient and professional remote work. I am available and adaptable to your requests.
  • French

    Native or bilingual

  • English

    Conversational

  • Spanish

    Basic

  • Malagasy

    Basic

Remote only
Primarily works remotely

Experience

  • Stellium financement
    Financing Advisor
    BANKING AND INSURANCE
    October 2019 - September 2025 (5 years and 11 months)
    Toulouse, France
    • Preparation and monitoring of bank files with banks
    • Search and negotiation of financing solutions
    • Relations with partners and independent consultants (financial advisors)
    • Development and loyalty of the partner network
    • Training and professional accompaniment
    • Training of new arrivals and interns
    • Participation in the deployment of a new digital platform
    • Validation and monitoring of regulatory obligations IOBSP I and continuous training
    File Tracking Customer Relations Training Facilitation Sales Negotiation Sales Strategy
  • La Poste
    Receptionist
    BANKING AND INSURANCE
    September 2014 - June 2015 (9 months)
    Toulouse, France
    • In-person and telephone reception
    • Customer support
    • Mailings to professional clients
    • Management of mail and packages
    • Carrying out current financial operations
    • Appointment scheduling and advisor planning management
    • Advice and sale of products and services
    • Customer relationship management
    In-person and Telephone Reception Banking Appointment Scheduling Advice Sales
  • Prodémial
    Administrative and Commercial Assistant
    BANKING AND INSURANCE
    October 2015 - October 2019 (4 years)
    Toulouse, France
    • Administrative file management and monitoring
    • Documentary compliance checks
    • Coordination with professional organizations
    • Support for consultants in their administrative procedures
    • Presentation of procedures and support during training
    • Organization and operational monitoring of professional accreditations
    File Tracking Administrative Skills Training Facilitation Advice Administrative Assistance

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