Mylène Desreumaux

• - Handle phone reception and process customer requests

• - Respond to requests for information about products, services, and orders. Record and track orders, quotes, and invoices in the company's management tools, - Ensure follow-up of deliveries and shipments, if applicable, in liaison with the relevant service providers or departments

• - Process customer complaints and ensure their follow-up until resolution

• - Participate in customer relationship management and loyalty building

• - Update customer databases and tracking tables as necessary

• - Ensure coordination with other company departments (sales, logistics, accounting, etc.)

• - Perform various administrative tasks related to the smooth running of the customer service department

• - Organize, implement, and carry out communication actions

• - Promote and evolve the image of CEL-Pépite A2U

• - Manage communication for various in-person and virtual events

• - Develop and manage social media, the website, and produce relevant, attractive content tailored to each communication medium, especially for a Newsletter

• - Create videos (conception, editing, uploading), communication brochures, posters, slideshows, etc.

• - Build and plan digital communication events (webinars, online conferences, interviews) around student entrepreneurship themes

• - Set up and manage a publication schedule

associations, liberal professions, etc.).

• - Inform students about the National Status of Student Entrepreneur (SNEE)

• - Collaborate and provide support for research in the field of entrepreneurship

• - Participate in regional forums, trade shows, and conferences related to entrepreneurship

• - Design and production of digital educational content

• - Video: production, filming, editing, motion design, stop motion

• - Project management & project management tools

• - Social media and web: SEO strategy, Wordpress, Elementor, LMS Learndash platform

• - Communication: community management, B2B, and moderation during a contest

• - Writing: web content, video scripts, social media posts

• - Web design: Figma, wireframe (whismical)

• - Adobe and Microsoft tools