Freelancer profile translated to English.

Description

Mylène, Customer Care Assistant | Remote Customer Relations & Brand Support

Customer relations professional with experience in sales, selling, and supporting B2C and B2B clients, I assist you in managing your remote customer relations and improving customer experience.

My goal is to help companies and brands save time by handling exchanges with their customers, so they can focus on their development.

My services:

Managing customer requests by email and messaging
Responding to questions, information requests, and complaints
Tracking orders, deliveries, returns, and after-sales requests
Managing private messages and comments on social media to maintain a close relationship with your community
Monitoring customer feedback and reporting important information to improve customer satisfaction
Proposing content and publication ideas to boost your social media
Occasionally creating simple visual aids (posters, promotional posts) as needed

Thanks to my sales experience, I master the challenges of customer relations: listening, advising, problem-solving, and loyalty building. Organized, versatile, and attentive, I adapt to your brand and your tools to offer professional and personalized support.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Castorama
Sales Advisor
RETAIL (LARGE RETAILERS)
June 2024 - Today (2 years and 2 months)
Welcoming, advising, and assisting customers with their purchase projects in various store departments. Managing customer relations from initial request to after-sales follow-up.

Main tasks:

Welcoming customers and identifying their needs to offer tailored solutions.
Providing personalized advice and support in product selection.
Handling customer requests, complaints, and situations requiring problem-solving.
Tracking orders, product availability, and purchase-related information.
Collaborating with various store departments to ensure customer satisfaction.
Rapid adaptation to different sectors due to strong versatility.

Company Evolution:
Following the store's acquisition by Brico Dépôt, transfer of my employment contract and continuation of my duties as part of the business takeover.
Customer Relations Customer Welcome and Support Active Listening and Needs Identification Customer Complaint Management Problem Solving
Les normandises du pradon
Sales Representative
AGRICULTURE
September 2022 - June 2024 (1 year and 9 months)
Participating in the commercial development of the company with B2C and B2B clients, with a strong focus on customer relations, managing requests, and commercial actions.

Main tasks:

Managing B2C and B2B customer relations: reception, advice, support, and follow-up of customer needs.
Commercial follow-up of customers, orders, and deliveries to ensure their satisfaction.
Using CRM tools for tracking contacts, customer information, and commercial actions.
Participating in stock management and coordination of product needs.
Creating and implementing physical and digital commercial actions to increase company visibility.
Carrying out prospecting activities and developing the client portfolio.
Participating in trade shows and professional events to represent the company and strengthen relationships with clients and partners.
B2C and B2B Customer Relations Prospecting Professional Communication Customer Advice and Support Autonomy