Freelancer profile translated to English.

Description

With solid experience in leading training organizations such asStudiand **MyConnecting**, I support companies in the rigorous management of their administrative and financial processes.

My background has allowed me to develop a rare dual expertise: operational management of theinvoicingcycle and mastery ofKYCcompliance checks. Rigorous and accustomed to demanding environments, I am involved in:

Administrative Management & Invoicing:File monitoring, invoice issuance, and reminder management.

Compliance & KYC:Document analysis and compliance verification according to current standards.

Audit Support:Data preparation and verification to ensure the reliability of your files.

Tool Proficiency:Excel (reporting, tracking) and proficiency with management software.

Bilingual French/English, I work completely independently remotely. My goal is to provide you with reliable and precise support to allow you to concentrate on your core business.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Intrum
Handling Operator Debt Recovery
BANKING AND INSURANCE
November 2019 - August 2020 (9 months)
Served as a frontline representative for a leading global debt recovery firm,
balancing firm financial recovery targets with empathetic, solution-oriented
communication.
•Financial Negotiation & Recovery: Conducted high-volume outbound and
inbound calls to negotiate debt settlements. Successfully established
sustainable repayment schedules and structured payment delays to
maximize recovery while maintaining client rapport
•Dispute Resolution & Objection Handling: Utilized advanced active listening
and tact to address debtor concerns, de-escalate high-pressure
conversations, and provide clear, logical solutions to financial barriers.
•Data Integrity & File Management: Meticulously updated debtor profiles and
processed complex financial files, ensuring 100% accuracy in
documentation—a foundational skill now being applied to my Auditing
studies.
•Professional Correspondence: Managed a high volume of email
communication, ensuring all correspondence met strict legal and company
compliance standards.
•Bilingual Communication: Leveraged English and French fluency to assist a
diverse range of debtors, ensuring clarity in financial terms and repayment
obligations.
Professional Skill Invest
Accounting Clerk and Training
CONSULTING AND AUDITS
August 2020 - December 2020 (4 months)
■Accounting concepts ■Double ■Company
■Cash book ■Sales ledger ■Purchase ledger ■General ledger ■VAT ■Bank reconciliation ■Trial balance ■Profit and loss account ■Balance sheet ■Payroll ■PAYE ■NPS ■Income Tax Computation ■Annual Return
Concentrix
KYC Officer Back Office
BANKING AND INSURANCE
December 2021 - July 2022 (7 months)
•Client Onboarding & Due Diligence: Conducted comprehensive reviewing
and assessing of documentation for potential new clients to ensure
alignment with firm risk appetite and regulatory requirements.
•High-Risk Account Evaluation: Performed Enhanced Due Diligence (EDD) on
high-risk accounts, identifying potential red flags and providing detailed risk
assessments to senior management.
•Behavioral Monitoring: Actively monitored customer transaction patterns
and behavior within the firm to detect anomalies or suspicious activities,
ensuring proactive risk mitigation.
•Identity & Verification (ID&V): Executed the full KYC process, including:
Identity Verification: Validation of government-issued ID cards.
•Proof of Address: Meticulous verification of utility bills and official
documentation.
Biometric Verification: Utilizing advanced biometric tools to ensure the
authenticity of client identity.