Muriel Darniche

Organizational Management, Service Offering Development & Digital Transformation

Ettic Connect is the service structure of the Ettic network (social & medico-social sector), dedicated to recruitment, HR management, and operational support for institutions, with the ettic.org platform as a central tool.

Role and responsibilities:

Key Contributions:

Structuring a growing service organization, powered by digital technology.

Alignment of “field – processes – product” to ensure reliable activity and improve user experience (institutions, candidates, internal teams).

Deployment of a duplicable multi-site operational model.

Project carried out for Ettic Pays de la Loire

Consulting and management mission to design, deploy, and then evolve a digital recruitment platform dedicated to the social and medico-social sector, interfaced with a non-profit temporary employment agency.

Role and Contributions:

- Scoping of business needs and recruitment processes for multiple institutions.

- Functional design of the platform (recruiters, candidates, Ettic PDL back-office).

- Project management using agile methodology (coordination of developers, designers, recruitment & communication teams).

- Definition of user journeys, key functionalities, and steering indicators.

- Organization of the interface with payroll software.

- Support for operational launch (creation of institution accounts, digital communication, user training for teams).

Operation, Maintenance & Evolution Phase (November 2019 – December 2022):

- Management of application maintenance and user support.

- Collection of field needs and prioritization of functional evolutions.

- Design and deployment of new features (recruitment, candidate qualification, scheduling/availability, evaluations, reporting).

- Continuous improvement of processes and ergonomics in line with the actual usage by institutions and Ettic PDL.

Result:

Deployment of a structuring tool for recruitment and short-term contract management in the medico-social sector.

Platform at the heart of the new shared organizational model (non-profit cooperative temporary employment agency), sustainably used by associations in the region.

Client: ADAPEI 44 – initial scope: 7 associations (Pays de la Loire)

Initiated by ADAPEI 44, this mission aimed to analyze possible solutions to the structural difficulties in managing short-term contracts (fixed-term contracts for replacement, high turnover, management cost overruns) encountered by institutions and associations in the medico-social sector.

Work Performed:

Analysis of existing practices for managing short-term contracts within ADAPEI 44 institutions

Mapping of organizational and economic impacts (service continuity, HR workload, costs, quality of care).

Study of existing solutions in the region (public schemes, temporary employment agencies, cooperatives, cooperative models).

Comparative analysis of possible scenarios (organizational, legal, and economic).

Development of strategic and operational recommendations for a shared system.

Result:

The mission led to the creation of Ettic Pays de la Loire: a non-profit cooperative temporary employment agency dedicated to the medico-social sector, initially deployed across 7 associations in Pays de la Loire.