Freelancer profile translated to English.

Description

My name is Muna Abdulahi; Freelance administrative assistant specializing in private insurance, with over 7 years of experience in claims management and customer relations.

I assist brokers, firms, and independent professionals in file tracking, administrative management, and client communication to save them time, clarity, and peace of mind.

✔ Complete claims management

✔ Insurance back-office and contract monitoring

✔ Professional and human customer relations

✔ Administrative organization and rigor

Reliable, organized, and solution-oriented, I quickly integrate into your processes to effectively relieve you on a daily basis.

Industry field of expertise

Languages

French
Native or bilingual
Somali
Native or bilingual
English
Native or bilingual
Italian
Conversational
German
Conversational
Spanish
Basic

Workplace preferences

Remote only

Primarily works remotely

Zurich Assurances,
Claims Manager
August 2018 - August 2025 (7 years)
Lausanne, Switzerland
Handling customer requests and complete file follow-up. Coordination with clients, partners, and internal teams. Processing urgent situations, meeting deadlines, and professional communication in French and English. Contributing to service quality and adherence to internal processes.
Claims Management Analysis and Decision Making Communication Strategy File Management Conflict Resolution
Zurich Assurances,
Learner
January 2014 - January 2017 (3 years)
1800 Vevey, Switzerland
Rotation through reception, back-office, and administrative processing roles. Supporting teams in daily file management.
Simple Client File Management Reception and Insured Relations Administrative File Tracking Adherence to Procedures Organization and Prioritization
Zürich
Accident Insurance Claims Collaborator
BANKING AND INSURANCE
July 2013 - June 2014 (11 months)
Lausanne, Switzerland
Ensure complete processing of LAA (Accident Insurance) claims, from notification to closure, in compliance with legal, medical, and financial regulations.
Administrative Organization and Rigor Basic Medical Understanding Practical Legal Sense Empathy and Professionalism Benefit Decisions

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Signup to reveal

IATA-FUAAV Travel Agent Diploma
École Athéna Bel-Air
Diplôme agent de voyage IATA-FUAAV
Advanced Excel Certificate
École-club Migros
Certificat Excel avancé

Check out Muna's education

Operations Consultant

Muna Abdulahi

Private Insurance Specialist

About Muna

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