Muhammad Biyan Ardana, Quality Analyst

Languages

Indonesian
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

ByteDance
Quality Analyst
November 2024 - Today (1 year and 9 months)
Jakarta, Indonesia
Maintaining the quality of the project aligning with the policy maker
Give weekly alignment with the BPO regarding the policy update
Implement best practice to maintain the highest score to the project
Make a RCA report
TDCX
Community Specialist
March 2022 - December 2022 (9 months)
Bangkok Yai, BM, Thailand
Make sure to follow alignment with QA
Maintaining Scores on a Weekly Basis
Checking the content thoroughly to tag within the policy
TDCX
Quality Support Analyst
December 2022 - November 2024 (1 year and 11 months)
Bangkok Yai, BM, Thailand
Maintaining the quality of the project aligning with client demands
Aligning new updates and questions with operation teams to be implemented every week
Coaching to non-perform agent
Make RCA report every week
Training to new hire

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Master of Business Administration - MBA
School of Business and Management ITB
2022
Master of Business Administration - MBA
Bachelor's Degree, Economics
Universitas Padjadjaran (Unpad)
2015
Bachelor's Degree, Economics

Check out Muhammad Biyan's education