Freelancer profile translated to English.

Description

As an IT Support Officer, I offer fast and reliable help with hardware and software problems, WLAN installations and network issues. With practical know-how and customer-oriented communication, I ensure that your IT runs smoothly. I work in a solution-oriented manner and adapt to new technologies to always offer you the best support

Languages

English
Native or bilingual
German
Basic

Workplace preferences

Can work on-site

Regensburg (up to 50km)

HEALTO
IT-Supportofficer
DIGITAL AND IT
July 2019 - July 2021 (2 years)
Maintenance and repair of
computer and network systems,
Configuration of router and
Switches
Laying hardware cables
(Networkcabeling)
Configuration of firewalls
Installation and configuration of
Microsoft servers
Troubleshooting network and
computer systems
Installation and configuration of
antivirus programs
NHLP
IT Officer
November 2015 - June 2019 (3 years and 7 months)
Kabul, Afghanistan
➢ Managing and Configuring Cisco and Polycom Video Conferencing equipment.
➢ Working with the Ministry of Agriculture NHLP project staff and sub offices in region to roll out
new applications , systems and upgrades.
➢ Assess and monitor the current Servers. Networks and Security systems and
provide assistance and guidance for improving the systems.
➢ Provision of logical security for servers.
➢ Provision of Applications security .
➢ Data Security on the transport layer
➢ Configuring Mikrotik routers in regional offices and managing their internet connectivity
remotely using Mikrotik
➢ Configuring Cisco switches and routers
➢ Maintaining power protection devices on all relevant office computers and related hardware to
ensure the system continuity and protection.
➢ Providing trouble-shooting and other support to the staff in the HLP Kabul and MAIL as well as
to the staff in sub-field offices by standard office communications as well as by periodic visits to
sub-field offices
➢ Installing, configuring, monitoring and maintaining Windows Server 2008 on file server, domain
controller, back up domain controller.
➢ Configuring and Maintaining of firewall and UTM ( Cyberoam ) and application of proper
procedures and policies for securing NHLP’s network and ensuring proper utilization of the
internet
➢ Operating, maintaining and trouble-shooting advance and complex LAN/WAN issues.
➢ Establishing data integrity and security policies and procedures for user accounts, data creation,
data manipulation and data storage.
➢ Implementing and configuring backup and backup strategies
➢ Providing advice on and assisting in procurement of new ICT equipment for the NHLP main office,
field offices and other facilitating projects, providing technical specifications and information on
best options in both local and international markets

➢ Installation and configuration of the all IT equipments.

➢ As needed, proactively training NHLP staff on all IT issues