Freelancer profile translated to English.

Description

I bring together service design, UX, and strategy to deliver solutions that align business objectives with user needs. I aim to create value for organizations and the people they serve, bridging the gap between ideas and actionable impact.

I organize and lead workshops that foster creativity and alignment, bringing diverse teams together to co-create meaningful solutions.

I am fluent in English, French, and Turkish, enabling me to work with diverse teams and clients.

My strengths lie in considering business requirements, orchestrating cross-functional collaboration, and keeping projects on track through a rigorous and structured methodological approach.

What I love about my profession is its power to simplify complexity, improve lives, and contribute to a more sustainable future.

Languages

French
Native or bilingual
English
Native or bilingual
Turkish
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

ekino
Service & UX Designer
November 2018 - March 2025 (6 years and 3 months)
Pantin, France
Designed and implementedcomprehensive service strategies, combining UX and Service Design principles to enhance user experience and operational efficiency.
Led user researchto identify pain points and business opportunities, translating insights into concrete design solutions.
**Created user journeys and service blueprints**, optimizing processes and improving user satisfaction.
Facilitated workshopswith stakeholders and end-users to align objectives, co-create solutions, and secure buy-in for projects.
Worked incollaboration with multidisciplinary teamsto ensure the seamless integration of service strategies and digital experiences.
Oversaw the monitoring and coordination of internal projectsusing aDesignOpsapproach, collaborating with teams (tracking progress, resolving blockers, communicating deliverables), thereby ensuring better visibility and accelerated time-to-market for new design offerings and other initiatives.
Designed and delivered trainingon topics such as Design Thinking, DesignOps, and Information Design, as a trainer forekinoU(Instructor Certification).
Kwanko
Country Manager
March 2012 - January 2017 (4 years and 10 months)
Paris, France
Supervised, mentored, and coordinated a team of four people.
Trained the Turkish team in customer relationship management, digital marketing, and technical skills.
Analyzed and interpreted business data for the branch, reporting to the regional director in Paris.
Launched over 30 new campaigns, acquiring new clients and developing existing accounts, including direct advertisers and agencies.
Achieved up to 37% year-over-year monthly gross margin growth.
Prior to this role, held positions as Account Manager and Team Leader, with successive promotions over the years.