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Müge Ç.

Müge Ç.

Service & UX Designer

€900/day
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Müge

I bring together service design, UX, and strategy to deliver solutions that align business objectives with user needs. I aim to create value for organizations and the people they serve, bridging the gap between ideas and actionable impact.

I organize and lead workshops that foster creativity and alignment, bringing diverse teams together to co-create meaningful solutions.

I am fluent in English, French, and Turkish, enabling me to work with diverse teams and clients.

My strengths lie in considering business requirements, orchestrating cross-functional collaboration, and keeping projects on track through a rigorous and structured methodological approach.

What I love about my profession is its power to simplify complexity, improve lives, and contribute to a more sustainable future.
  • French

    Native or bilingual

  • English

    Native or bilingual

  • Turkish

    Native or bilingual

Can work on-site
Paris (up to 50km)

Experience

  • ekino
    Service & UX Designer
    November 2018 - March 2025 (6 years and 3 months)
    Pantin, France
    • Designed and implementedcomprehensive service strategies, combining UX and Service Design principles to enhance user experience and operational efficiency.
    • Led user researchto identify pain points and business opportunities, translating insights into concrete design solutions.
    • **Created user journeys and service blueprints**, optimizing processes and improving user satisfaction.
    • Facilitated workshopswith stakeholders and end-users to align objectives, co-create solutions, and secure buy-in for projects.
    • Worked incollaboration with multidisciplinary teamsto ensure the seamless integration of service strategies and digital experiences.
    • Oversaw the monitoring and coordination of internal projectsusing aDesignOpsapproach, collaborating with teams (tracking progress, resolving blockers, communicating deliverables), thereby ensuring better visibility and accelerated time-to-market for new design offerings and other initiatives.
    • Designed and delivered trainingon topics such as Design Thinking, DesignOps, and Information Design, as a trainer forekinoU(Instructor Certification).
  • Kwanko
    Country Manager
    March 2012 - January 2017 (4 years and 10 months)
    Paris, France
    • Supervised, mentored, and coordinated a team of four people.
    • Trained the Turkish team in customer relationship management, digital marketing, and technical skills.
    • Analyzed and interpreted business data for the branch, reporting to the regional director in Paris.
    • Launched over 30 new campaigns, acquiring new clients and developing existing accounts, including direct advertisers and agencies.
    • Achieved up to 37% year-over-year monthly gross margin growth.
    • Prior to this role, held positions as Account Manager and Team Leader, with successive promotions over the years.

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Education

  • Bachelor of Science in Management
    Sabanci University
    2007
    Bachelor of Arts and Social Sciences in Management

Skill set

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