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Mugaragu Solange IshimweMS

Mugaragu Solange Ishimwe

Data Analyst

€280/day
Houilles, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Mugaragu

🎯 Data Analyst | SQL, Python, Power BI | Banking & Finance Specialist

With 3 years of experience in the banking sector, I help companies leverage their data to optimize processes, improve customer experience, and make informed decisions.

✅ What I bring to you:
✔ Data analysis and visualization to improve performance
✔ Automation of reporting and creation of dynamic dashboards (Power BI)
✔ Data modeling and exploitation with SQL and Python (Pandas, Seaborn, Matplotlib)
✔ Sector expertise: finance, banking, and regulatory compliance

🚀 Do you need a Data Analytics expert to structure your data and extract insights?
📩 Contact me to discuss your project!
  • French

    Native or bilingual

  • English

    Native or bilingual

Can work on-site
Houilles (up to 50km)

Experience

  • Data Suits
    Study Project
    BANKING AND INSURANCE
    November 2024 - December 2024 (1 month)
    Houilles, France
    📊 Data Analytics Project: Optimization of Compliance to Improve Customer Satisfaction in Banking Agencies
    🗓️ November 2024

    🎯 Project Objective:
    Analyze the impact of banking compliance procedures on customer experience in branches and propose solutions to improve this experience while respecting regulations.

    🔑 Key Steps:
    • 🔍 Identification of friction points: Analyze current compliance processes and their impact on customer satisfaction in branches.
    • ⚙️ Process Optimization: Propose improvements to make procedures smoother without compromising compliance.
    • 📈 Data Analysis and Visualization: Use of Power BI, Power Query, DAX, and Excel to analyze data, automate reports, and create interactive dashboards.
    • 💡 Improvement Proposals: Formulate concrete recommendations to transform compliance into a lever for continuous improvement, not a barrier to customer satisfaction.

    📈 Result:
    • ✅ Process Optimization: Creation of a smoother customer journey while maintaining regulatory compliance.
    • 😊 Improvement of Customer Satisfaction: Reduction of friction while ensuring security and adherence to standards.
    SQL Power BI Report Server Power BI DAX Excellent spelling
  • Groupama Capsauto
    CUSTOMER ADVISOR
    November 2024 - January 2025 (2 months)
    Chatou, France
    Managing customer interactions, ensuring their satisfaction, coordinating with partners, mastering office tools, and teamwork to guarantee optimal service.
  • BNP PARIBAS
    YOUNG CUSTOMER MANAGER
    July 2023 - October 2023 (3 months)
    Paris, France
    Converting prospects into customers through tailored solutions. Managing account openings and verifying data to ensure compliance. Tracking files and coordinating with internal teams for efficient handling.

Recommendations

JM
HB
Samy WahbiSW
Ju Mkdh and 2 other people have recommended Mugaragu

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Education

  • DATA ANALYST BOOTCAMP
    Certification Paris 1 Panthéon Sorbonne/Data suits
    2025
    BOOTCAMP DATA ANALYST
  • MASTER LAW, ECONOMICS, MANAGEMENT MENTION ADMINISTRATION AND
    MASTER DROIT, ECONOMIE, GESTION MENTION ADMINISTRATION ET

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