Freelancer profile translated to English.

Description

Versatile consultant with strong technical and functional expertise, I master the entire software solution lifecycle, from strategic deployment to operational support. I combine proven experience in implementing ERP (NetSuite, Dynamics 365) and Supply Chain flows, expertise in information management (EDMS/GED) to optimize digital archiving and reduce costs, as well as advanced mastery of Support & Incident Management via Redmine and Jira. This triple skill set allows me to ensure service continuity and the overall efficiency of your IT ecosystems, while providing high-quality user support.

Languages

French
Native or bilingual
English
Native or bilingual
Arabic
Basic
German
Basic

Workplace preferences

Remote only

Primarily works remotely

Big Bang Erp
Functional ERP Consultant
SOFTWARE PUBLISHING
January 2022 - May 2024 (2 years and 4 months)
Port-Louis, Mauritius
Experienced ERP functional consultants with over a year of experience in implementing ERP systems for companies in various sectors. Possess in-depth expertise in ERP system configuration, as well as problem-solving and time optimization skills.

Analyze needs and propose a solution: I propose a solution after examining client needs and identifying necessary training for the ERP system.

Configuration and testing: I test functionalities and settings, as well as access authorization for users.

User training: I train users on how to use the ERP system.
Support and maintenance: I ensure the support and maintenance of the implemented ERP solution to guarantee business continuity.
SAP ERP Customer Service Customer Service UAT
Rogers Capital Technology
EDMS Consultant
July 2019 - January 2022 (2 years and 6 months)
Employee training on system usage: Once the company deployed the application for online document archiving, I began practically demonstrating how to use the application and sharing knowledge with managers.

Integration of the system with other company systems: I integrated the system with other companies to improve connectivity and overall company efficiency.

Maintenance and support: I also provided continuous support for the EDMS system, including troubleshooting, system updates, and regular maintenance to ensure the system's proper functioning.
The advantages I achieved include reducing document management costs, improving efficiency and productivity, and enhancing security.
ERP Integration with External Systems IT Support System Integration Digital Transformation Customer Service
Aerow Ecm World Ltd
IT Support
January 2017 - January 2019 (2 years)
Handling and Qualification: Critical analysis of incoming tickets on Redmine, assessment of priority (P1 to P4) and business impact for clients.

Technical Resolution (Level 1/2): Diagnosis and direct resolution of issues encountered by users (application bugs, configuration errors, access issues).

Custom Workflows: Optimization of task tracking on Redmine to improve traceability and reduce request processing time.
Ticket Management ERP System Customization ERP Consultant Microsoft Office E-commerce