Freelancer profile translated to English.

Description

With solid experience in customer service and digital customer relations, I assist companies and training organizations in managing and optimizing their customer experience.

With over 5 years of experience in a 100% online environment, I have supported more than 1,000 learners and clients – from onboarding to loyalty. I am involved in multi-channel management (phone, email, WhatsApp), support, prospect qualification, and community animation.

Having already used and mastered the main digital tools (HubSpot, Ringover, Notion, ClickUp, Airtable, Calendly, Softr, Fillout, Skool, Learnworlds, Loom, Slack...), I quickly integrate into your processes and adapt to your work environment.

Available for one-time or recurring missions in customer service, support, or digital customer relations.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Business Entrepreneur
Customer Relations and Support Officer
CONSULTING AND AUDITS
September 2025 - Today (9 months)
As part of a freelance mission within an ecosystem dedicated to entrepreneurs, I was involved in a broad scope. Outbound call management, multi-channel customer follow-up (phone, email, WhatsApp), welcoming and integrating new members (welcome meetings, onboarding), prospect qualification, and support throughout the purchase journey. Facilitation and moderation during live sessions, monitoring and managing the community on Skool, internal coordination via ClickUp and Notion.
Customer Relations Customer Onboarding Customer Service Lead Qualification Community Management
La BizDev Family
Head of Customer Satisfaction Service
EDUCATION AND E-LEARNING
April 2024 - September 2025 (1 year and 5 months)
As part of a freelance mission within an online training organization, I managed a team of 3 agents while remaining operational in the field. Personally handled 20 to 25 interactions per day via phone, email, and WhatsApp between 9 am and 6 pm, with an email response time maintained within 4 hours. Implemented continuous improvement processes, analyzed customer feedback, and achieved a satisfaction rate above 75% measured through regular surveys.
Customer Service Team Management Customer Service Customer Relations Continuous Improvement
Clients Illimités
Follow-up and Integration Officer
CONSULTING AND AUDITS
October 2023 - April 2024 (6 months)
As part of freelance missions, I was responsible for the follow-up and integration of clients for an organization specializing in business development. Independently handled approximately 60 follow-up calls per day, provided personalized support to clients in adopting the services, and ensured smooth adoption of the proposed solutions.
Customer Relations Customer Onboarding Customer Support Call Management Customer Success