Freelancer profile translated to English.

Description

Senior techno-functional consultant, I have been supporting large accounts for over 3 years in the implementation, optimization, and maintenance of the ServiceNow platform, in the areas of ITSM, CSM, User Portal, and Mobile App.

My approach is based on:

A solid expertise in advanced development and configuration (catalog, portals, scripts, flows),

A functional and user-centered vision (UX, change management, VOC),

And an ability to intervene in both Build and Managed Services, with measurable results on performance and adoption.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Aéroport Marseille-Provence
ServiceNow Techno-functional Consultant (Managed Services)
March 2024 - Today (2 years and 3 months)
Marseille, France
Evolutionary maintenance of the CSM catalog and API integration
• +100 catalog items maintained and enriched
• MS Teams integration via REST API Explorer
• Washington upgrade + ServiceNow mobile configuration
• Functional workshops, scripts, security management (ACLs, roles, notifications)
Aubert et Duval
ServiceNow Techno-functional Consultant
RAW MATERIALS INDUSTRY
February 2024 - Today (2 years and 4 months)
Continuous improvement ITSM & automations
• Workflow + Flow Designer for requests, incidents, changes
• Predictive Intelligence implementation
• Legacy Archiving + optimized UI/UX (form design)
Europ Assistance
Technical Consultant
January 2025 - February 2025 (1 month)
Complete redesign of the ServiceNow user portal (Service Portal)
• Creation of dynamic widgets, order guides (onboarding/offboarding)
• Optimized UX/UI: custom forms, interactive guided tour
• Implementation of automated processing flows for tickets (incident, request)