About Mounir
English
Fluent
Spanish
Fluent
Arabic
Native or bilingual
Russian
Conversational
French
Native or bilingual
Experience
- IngenicoManager of Customer SuccessTECHFebruary 2019 - May 2020 (1 year and 3 months)Paris, FranceCustomer Success & Project portfolio manager
- Christian LouboutinInternational Retail & CRM transformation project managerLUXURY GOODSJanuary 2018 - Today (8 years and 5 months)Paris, FranceDigital retail & CRM Project Manager.In charge of Cegid Y2 & Infor M3 rollout for the Middle East and Europe subsidiaries.I also managed the roll out of Salesforce Service Cloud for the after sales processes.
- carrefourBusiness analyst | eCommerce project manager & feature ownerRETAIL (LARGE RETAILERS)January 2017 - December 2017 (1 year)Massy, FranceFeature owner on Grocery eCommerce subjects in a result oriented & Agile organization :- Cross technico-functional expertise on the Drive-in and home delivery business.- Monitoring enhancement of the business activity and eCommerce information systems- Project coordination
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Certifications
- Google AnalyticsGoogle2017