Freelancer profile translated to English.
Back to original languageAbout Mounir
What sets apart a team capable of creating successful products from one that fails to do so?
My mission is to help companies create memorable digital experiences for their employees and customers.
The organizations* I support launch their projects in shorter timeframes and adapt more easily than traditional teams. They focus all their energy on delivering an innovative value proposition to their customers, employees, and ecosystems.
10 years of experience at the intersection of operations, digital strategy, and design allow me to evaluate your company from a systemic approach.
Then, I use the different frameworks of Agile, Design Thinking (UX), and Lean Startup to initiate or accelerate your projects.
This approach allows for the construction of a shared vision, understanding the ecosystem and everyone's roles, evaluating risks, and establishing a structured framework for collaboration.
User- or customer-centric workshops allow for a very nuanced addressing of current experience pain points to establish a differentiating customer promise. Ultimately, teams leave with an action plan - always adjustable - ready to be tested in the field.
Working with your employees to pursue customer satisfaction will bring trust and meaning to your teams and generate an insatiable desire for improvement.
Curious to know a little more? Don't hesitate to contact me!
- Clients C Level, IT and business teams at ORANGE, BNPP, CREDIT AGRICOLE, LVMH, HEC Paris, ALLIANZ
English
Native or bilingual
French
Native or bilingual
Spanish
Conversational
Can work on-site
Paris (up to 50km), Nice (up to 50km), Marseille (up to 10km)
Experience
- AcadewieFreelance Senior Manager - AI product Builder & Organizational ChangeTECHMarch 2020 - Today (6 years and 4 months)Paris 16 Passy, France- AI Product Creations (Cognitia, Abraij)- AI Vision Workshop (C-Level)- Strategic study on generative AI (use case)- AI audit on the company's value chain- Gen AI Training- Change Management
- IBMDigital Transformation Manager | Expert Change & Product | SAFE SPC 6.0DIGITAL AND ITSeptember 2015 - March 2020 (4 years and 6 months)Paris, FranceLuxury- Change Management & Product Coach for the digitalization project of 11 service centers worldwide (Salesforce CRM + Internal Sales Manager Boutique App)Banking- Change Management mission with the Deputy General Management, piloting the 15 priority initiatives of the transformation plan.Banking- Redesign of user journeys (Home & Private Banking) in Product mode and piloting of the first Agile IT design initiatives (Stakeholder alignment, decision framework, and user story writing); Design Thinking workshop and agile project monitoring for the launch of a mobile application consolidating KPIs for the Consumer Credit division's Executive Committee.Private Banking- Design, preparation, and facilitation of Design Thinking workshops from the ideation phase to prototyping. The success of the mission led the Group to invest in the implementation of the robo-advisor platform.Insurance- Digital and IT maturity assessment mission: interviews with members of the extended Executive Committee, audit, and proposals for transformation initiatives (+ 50 initiatives; + €4m).Telecom- Design Thinking Coach for the project team in the implementation of a cognitive chatbot. Creation of a dedicated AI department following the project, qualification for the President's keynote.
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Education
- Master of ScienceHEC PARIS2008Innovation & Sustainability
- Master’s Degree, Business Administration and ManagementHarvard University2014Management, Strategy, E-commerce strategies
Certifications
- Enterprise Design Thinking PractitionerIBM2018
- Certified SAFe® 4 AgilistScaled Agile, inc2018