About Mounir
French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Experience
- BNP ParibasAI Chatbot Project ManagerBANKING AND INSURANCEJanuary 2025 - Today (1 year and 5 months)Montreuil, FranceDesign and deployment of an AI-powered chatbot integrated with MS Teams, at the group level, intended to assist users in their daily use of collaborative solutions and provide synthetic answers from multiple sources (Confluence, SharePoint, ServiceNow...), and also manage potential user incidents.Technical environment: MS Teams, Microsoft Azure (private cloud / landing zone), LLM (ChatGPT), RAG, LLMaas, ServiceNow
- BNP ParibasAIOps Project ManagerBANKING AND INSURANCEAugust 2023 - December 2024 (1 year and 4 months)Montreuil, FranceMulti-stream project management to serve IT production, leveraging AI to reduce critical and major incident resolution times, in accordance with ECB recommendations:- Needs analysis and formalization into user stories and acceptance criteria (Jira).- Scoping, planning, and budget preparation (CAPEX & OPEX).- Management of experimentation and industrialization phases.- Monitoring of schedules, budgets, deliverables, and milestones.- Facilitation of investment, validation, and steering committees.- Definition of the service offering (RACI, RUN process) and transition management.- Weekly and monthly reporting to the sponsor and management.Technical environment: Open-source LLM (fine-tuning, RAG), MLOps, Dynatrace, ServiceNow, Elasticsearch, Domino Data Lab.
- VerisureProject ManagerBANKING AND INSURANCEMarch 2021 - August 2023 (2 years and 5 months)Antony, FranceEnd-to-end project management (cross-functional or within business units), including CRM solution deployment to optimize customer experience: loyalty, retention, upsell, upgrade... For overall improvement of operational efficiency:- Collection of user needs and writing of functional specifications.- Project scoping and governance setup.- Monitoring of development progress and management of user acceptance testing (UAT) phases.- Monthly budget monitoring (CAPEX).- Change management: process updates, training session facilitation, and performance indicator monitoring.- Preparation of materials and facilitation of project governance instances (kick-off, steering committees, project committees, closing... etc).- Structuring, organization, coordination, and facilitation of the project team around governance, deliverables, and success criteria.Technical environment: Power BI, Oracle Field Service, PEGA (CDH), Salesforce, SQL
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Education
- IT Project Manager – career changeIB Cegos2021
- Engineering Degree – Industrial EngineeringENSAM Paris Tech2013
Certifications
- PMP - Project Management ProfessionalPMI2021
- PSM 1 - Professional Scrum MasterSCRUM2021