Freelancer profile translated to English.

Description

Experienced engineer with over 11 years of experience in managing complex projects, specializing in the management of IT and industrial project lifecycles, from design to production. Expert in agile (Scrum) and traditional (PMP, PRINCE2) methodologies, I integrate artificial intelligence (AI) solutions to optimize operational performance and accelerate digital transformation. A dynamic leader, I unite multidisciplinary teams to deliver high-value projects in demanding environments.

Languages

French
Native or bilingual
English
Fluent
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

BNP Paribas
AI Chatbot Project Manager
BANKING AND INSURANCE
January 2025 - Today (1 year and 5 months)
Montreuil, France
Design and deployment of an AI-powered chatbot integrated with MS Teams, at the group level, intended to assist users in their daily use of collaborative solutions and provide synthetic answers from multiple sources (Confluence, SharePoint, ServiceNow...), and also manage potential user incidents.

Technical environment: MS Teams, Microsoft Azure (private cloud / landing zone), LLM (ChatGPT), RAG, LLMaas, ServiceNow
MS Teams Microsoft Azure Cloud RAG LLM ServiceNow
BNP Paribas
AIOps Project Manager
BANKING AND INSURANCE
August 2023 - December 2024 (1 year and 4 months)
Montreuil, France
Multi-stream project management to serve IT production, leveraging AI to reduce critical and major incident resolution times, in accordance with ECB recommendations:
- Needs analysis and formalization into user stories and acceptance criteria (Jira).
- Scoping, planning, and budget preparation (CAPEX & OPEX).
- Management of experimentation and industrialization phases.
- Monitoring of schedules, budgets, deliverables, and milestones.
- Facilitation of investment, validation, and steering committees.
- Definition of the service offering (RACI, RUN process) and transition management.
- Weekly and monthly reporting to the sponsor and management.

Technical environment: Open-source LLM (fine-tuning, RAG), MLOps, Dynatrace, ServiceNow, Elasticsearch, Domino Data Lab.
Elasticsearch ServiceNow LLM Dynatrace Project Management
Verisure
Project Manager
BANKING AND INSURANCE
March 2021 - August 2023 (2 years and 5 months)
Antony, France
End-to-end project management (cross-functional or within business units), including CRM solution deployment to optimize customer experience: loyalty, retention, upsell, upgrade... For overall improvement of operational efficiency:
- Collection of user needs and writing of functional specifications.
- Project scoping and governance setup.
- Monitoring of development progress and management of user acceptance testing (UAT) phases.
- Monthly budget monitoring (CAPEX).
- Change management: process updates, training session facilitation, and performance indicator monitoring.
- Preparation of materials and facilitation of project governance instances (kick-off, steering committees, project committees, closing... etc).
- Structuring, organization, coordination, and facilitation of the project team around governance, deliverables, and success criteria.

Technical environment: Power BI, Oracle Field Service, PEGA (CDH), Salesforce, SQL
Project Management Microsoft Power BI Pega Salesforce Customer Experience