Freelancer profile translated to English.

Description

Experienced sales professional in various fields. I am particularly familiar with telephone prospecting and possess excellent interpersonal skills! Available - demanding - passionate about my job, I wish to diversify my assignments in the field of customer service.

Languages

English
Native or bilingual
Arabic
Fluent
French
Native or bilingual
Spanish
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

Propriétés Privées
Independent Real Estate Agent
March 2023 - Today (3 years and 5 months)
Paris, France
• Estimation of real estate properties based on their characteristics (surface area, renovation needs, geographical area...) and market prices.
• Organization and planning of property viewings with potential buyers or tenants.
• Personalized support for clients throughout the purchase or rental process, up to the handover of keys.
• Field and telephone prospecting / Negotiation / File management
Negotiation Customer Support Prospecting Project Management Administrative Follow-up
Chacun Son Café
Sales Manager
September 2022 - February 2023 (5 months)
Paris, France
• Negotiation with key clients to close deals and ensure their long-term satisfaction.
• Monitoring sales results of the sales force and KPIs to measure and improve the effectiveness of commercial actions.
• Development of the client portfolio through the implementation of loyalty and targeted prospecting strategies.
• Definition of monthly and annual sales objectives.
• Implementation of action plans to conquer new markets, monitoring results and adjusting as necessary.
• Organization of field prospecting plans and coordination of multi-channel prospecting.
• Design, deployment, and monitoring of communication plans, commercial actions, and associated budgets.
Prospecting Business development Customer Service Customer Satisfaction Reporting
Roots Cafe
Manager
February 2017 - January 2021 (3 years and 11 months)
Bordeaux, France
• Management of work schedules and task allocation among employees.
• Inventory management and organization of regular stocktakes.
• Building loyalty with local customers through trusted commercial relationships and recognized service quality.
• Placing orders and establishing good relationships with suppliers.
• Management of a team of 2 employees.
• Implementation of sales strategies to increase revenue and customer loyalty.
• Development of commercial partnerships to expand the distribution network.
• Monitoring competition to adjust the company's competitive strategies.
Project Management Customer Service Business development Administrative Management Agile Method

Check out Mounia's experience

Be the first to recommend Mounia

Help this freelancer shine by sharing your experience working together.

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

Baptiste Duhen

Fullstack developer

4.6

(4)

Amed Hamou

Senior Lead Developer

(2)

Audrey Champion

Web developer

4.3

(3)

Signup to reveal

Master: Communication / Marketing /
EFAP
2012
Master : Communication / Marketing /
Sociology / Social Psychology / Economics
Université Victor Segalen
2008
Sociologie / Psychologie sociale / Économie

Mounia Chaarane

Commercial / Customer Service

About Mounia

Experience

Recommendations

These freelancer profiles also match your criteria

Education

Skill set

Categories