Freelancer profile translated to English.

Description

ITIL certified, (Prince 2 in progress) IT support manager and IT and telephony fleet manager, with the skills and knowledge necessary for use and maintenance under Windows and Mac Os environments.

With 10 years of direct experience in providing qualitative support to users, focused on "customer satisfaction", responsible for implementing new solutions and negotiating with internal clients and suppliers.

Well-established reputation, autonomous and capable of working in a team.

Languages

English
Fluent
Portuguese
Conversational
Spanish
Conversational
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 20km)

Simone Perele
IT Support Manager / IT Project Management
FASHION AND COSMETICS
January 2021 - July 2025 (4 years and 6 months)
Clichy, France
IT Support Manager, proficient in Jira and Zendesk tools, I have also managed retail-oriented projects.
Christian Dior Couture
Support Technician Level 2
LUXURY GOODS
February 2018 - January 2020 (1 year and 11 months)
Paris, France
- Support to users at headquarters and Paris stores
- Configuration of hardware and software
- Handling user requests - Analysis, diagnosis and resolution of incidents, incident tracking
- Parameter setting of IPad, Iphone via Airwatch
- Network patching
Givenchy
Support Technician Level 2
LUXURY GOODS
January 2020 - December 2020 (1 year)
Paris, France
- Support to users at headquarters and European stores (EMEA)
- Opening of a store in Italy (Leccio)
- Configuration of hardware and software
- Handling user requests - Analysis, diagnosis and resolution of incidents, incident tracking
- Parameter setting of IPad, Iphone via Airwatch
- Network patching