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Mouhcine ChakkarMC

Mouhcine Chakkar

Customer Service Representative

€125/day
Fès, MA
3-7 years
Customer Relations
Social Media
Needs Assessment
Customer Support
Data Analysis

Average response time: 1 hour

Freelancer profile translated to English.
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About Mouhcine

Customer relations professional with 5 years of experience in call centers, I support companies in optimizing their customer service, back-office, and debt collection. With strong technical analysis skills, I combine operational efficiency, rigor, and results orientation to provide a fluid, professional, and lasting customer experience.

  • French

    Fluent

  • English

    Fluent

  • Arabic

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Foundever Groupe
    Customer Service Representative
    TELECOMMUNICATIONS
    February 2021 - Today (5 years and 4 months)
    Fès, Morocco
    Complete management of a client portfolio, handling incoming and outgoing requests, needs assessment, and providing appropriate solutions to ensure a high level of satisfaction and loyalty.
    Billing processing: analysis, verification, and regularization of invoices, management of billing-related complaints, tracking adjustments, and clear explanations to clients.
    Technical processing: incident diagnosis, technical file analysis, coordination with relevant teams, and monitoring of interventions until complete resolution.
    Commercial validation: verification and validation of offers, contracts, and commercial commitments, checking file compliance, and supporting the client through subscription or modification steps.
    Microsoft Excel World Market Research Data Processing Social Media
  • SAGE consulting
    Internship
    LEGAL
    September 2019 - December 2019 (3 months)
    Fès, Morocco
    • - Payroll management
    • - Social and tax declarations
    - Payroll management
    - File archiving

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Education

  • Fundamental License in Business Management
    SALAH EL EDDIN AL AYOUBI High School
    2020
    License fondamentale en gestion des entreprises
  • INFORMATION
    INFORMATION
Check out Mouhcine's education

Skill set

Computer Proficiency
Excellent Spelling
Microsoft Word
Excel Analysis

Categories