Freelancer profile translated to English.
Back to original languageAbout Mouhamadou Lamine
Freelance IT Support Analyst with solid experience in user support and Windows system administration. I intervene in incident management, L1/L2 technical support, Windows Server administration, Active Directory, IT asset management, workstation preparation and maintenance, as well as network and system diagnostics and troubleshooting.
I assist companies in the maintenance, deployment, and optimization of their IT environment to ensure the continuity and performance of IT services.
French
Native or bilingual
English
Fluent
Can work on-site
Lille (up to 50km)
Experience
- TAO WasquehalSystem Administrator and IT Support HeadquartersRETAIL (SMALL BUSINESS)September 2025 - Today (11 months)Wasquehal, France
- Management of antivirus and firewalls and user awareness training on phishing.
- Control of access to customer data.
- Prepare and configure computers for employees.
- Manage accounts (Active Directory, email).
- Ensure access rights to business software (ERP, POS, e-commerce).
- Level 1 & 2 technical support for SAP and participation in the deployment of new software.
- Cloud migration, task automation with vsphere
- IT asset management
- Writing of POCs Monitor Windows servers, check backups.
- Internal network management (store Wi-Fi, VPN).
- Update systems and security patches.
- Wi-Fi / simple network connection issues Installation or troubleshooting
- Office Suite (Word, Excel, Outlook), simple internal applications
- MegabyteIT Maintenance and Support TechnicianFebruary 2023 - July 2025 (2 years and 5 months)Lille, France
- Slow PC, cleaning, virus optimization, disinfection, security.
- Internet problems, router diagnostics, Wi-Fi.
- Workstation failures and network printer problems.
- Loss of access to shared folders and PC assembly and configuration.
- Installation of printers and scanners.
- Setup of Wi-Fi networks and software installation.
- System updates and backup verification.
- Hardware cleaning (dust, overheating) and advice to prevent breakdowns.
- Remote assistance via TeamViewer and telephone support.
- Basic user training.
- Orange money SénégalIT Support Analyst InternApril 2022 - August 2022 (4 months)Dakar, Senegal
- Monitor performance indicators (KPIs) for systems, processes, or tools in production.
- Participate in resolving technical or operational incidents such as failures, delays, etc. using JIRA.
- Document issues and contribute to post-incident reports.
- Handle user requests (password resets, software troubleshooting).
- Escalate complex incidents to the next level.
- Remote or on-site assistance for internal teams or clients.
- Participate in writing procedures.
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Education
- System and Network AdministratorIPSSI LILLE2026Administrateur système et réseau
- The Art of Project Management Linux Cluster AdministrationL'art de la gestion de projet Administration d'un Cluster Linux