Freelancer profile translated to English.
Back to original languageAbout Mouad
Strategic IT leader specializing in infrastructure transformation and governance structuring for international groups. Expert in IT/Business alignment, I lead complex programs, optimize costs (OPEX/CAPEX), and secure critical operations in demanding multi-subsidiary environments.
Scope: Operations Department, Strategic PMO, Service Delivery Management
Reach: Recognized expertise in Francophone Africa
Areas of Expertise:
• IT Operations Governance and Transformation
• Program and Project Portfolio Management
• Service Delivery Management & SLA Management
• Technical and Vendor Team Management
• IT Budget Management and Cost Optimization
• Multi-subsidiary IT Coordination in an International Environment
French
Native or bilingual
English
Conversational
Arabic
Native or bilingual
Remote only
Primarily works remotely
Experience
- AXA ASSURANCE MAROCSenior Consultant - IT Operations & PMOMay 2024 - Today (2 years and 1 month)• • Leading IT operations governance and performance in a multi-subsidiary African environment.• • Strategic leadership of IT Operations for several African subsidiaries• • Coordination of infrastructure and IT operations project portfolio• • Development and monitoring of IT budgets and budget forecasts• • Contribution to the Group's IT strategic plan orientations• • Release governance and steering committee management• • Implementation of IT performance KPIs and dashboards• • Leadership of Service Delivery Management and SLA monitoring• • Coordination of projects across several African subsidiaries• • Contribution to cybersecurity governance and team awareness• • Supervision of L1/L2 support teams and improvement of user experience
- ATTIJARIWAFA BANK GROUPIT PMO ConsultantJanuary 2023 - March 2024 (1 year and 2 months)• • Supervision of the IT project portfolio• • Facilitation of project governance meetings• • Monitoring of costs, deadlines, quality, and risks• • Leadership of executive reporting and project indicators
- SOCIETE GENERALE ABSService Delivery ManagerJuly 2022 - January 2023 (6 months)• • Leadership of IT infrastructure and production services• • Major incident management and service continuity• • SLA monitoring and performance improvement plans• • Financial reporting and strategic committee facilitation
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Education
- PMP v7 ITIL Foundation ISO 27001 Foundation Scrum MasterENITE CasablancaPMP v7 ITIL Foundation ISO 27001 Foundation Scrum Master
- Master 2 MIAGEUniversity of LorraineMaster 2 MIAGE