About Mouad
Arabic
Native or bilingual
French
Fluent
English
Fluent
Experience
- Sofrecom Maroc (Subsidiary of the Orange Group)Network & Security EngineerOctober 2022 - Today (3 years and 8 months)Rabat, MoroccoEnterprise Network Architecture & ManagementLead architect for the design and deployment of interconnection solutions across MEA and European subsidiaries (LAN, WAN, firewalls, DNS, proxy, SDN). I work closely with local network teams to analyze needs, propose tailored architecture designs aligned with Orange Group standards, and ensure validation. I also support application teams in deploying their services across these regions.Group DNS & Proxy Service OwnerResponsible for the strategic evolution of DNS and Proxy services, including initiatives around anycast, virtualization, and resilience. Acted as Business Owner to ensure performance, reliability, and future-proofing of these services.Service Delivery & SupportOversaw the entire delivery process: from managing network flow requests and coordinating with stakeholders to participating in incident resolution and troubleshooting sessions.Cross-functional Project ManagementLed transformation and integration projects (e.g., new subsidiary onboarding, network migration) using Agile and hybrid methodologies. Focused on continuous improvement, service quality, and operational excellence.Technical SkillsNetwork architecture (Cisco, Juniper), DNS & Proxy services, network security (FortiGate), project management tools (Jira, Confluence), Cloud environments, and virtualization.
- Webhelp GroupNetwork AdministratorOctober 2021 - September 2022 (11 months)Rabat, MoroccoNetwork Operations & AdministrationConfigured and maintained network equipment (routers, switches, firewalls) to ensure performance and reliability across the infrastructure.Cisco Network AdministrationManaged enterprise networks using protocols such as OSPF and BGP, with advanced features like QoS, IPSLA, and real-time monitoring tools.High Availability & Incident ResponseEnsured high availability of WAN/LAN infrastructures. Led troubleshooting activities during incidents and coordinated technical interventions.ISP & Technical CoordinationActed as liaison with telecom operators and technical support teams to resolve issues and optimize connectivity.Client Communication & ReportingPrepared detailed incident reports and led technical meetings with clients to ensure transparency and alignment on resolution steps.
- Webhelp MarocTechnicien InformatiqueDecember 2019 - October 2021 (1 year and 10 months)Rabat, Morocco• Gestion des serveurs et des postes de travail.• Diagnostic, installation et configuration des équipements informatiques.• Administration des serveurs DHCP, DNS et Proxy (Fortinet).• Gestion des projets techniques (installation de nouveaux sites, migrations).• Gestion du Wi-Fi via la solution Meraki.
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Education
- Diplôme d'ingénieurIGA2017Diplôme d'ingénieur
- DTS : Réseaux et Systèmes InformatiquesISTA2014DTS : Réseaux et Systèmes Informatiques