Freelancer profile translated to English.
Back to original languageAbout Mouaad
Hello!
Graduate of EISTI cergy with a specialized master's degree in digital CRM project, I have worked as a Salesforce consultant/administrator/Business Analyst for various companies.
Today, I have decided with great determination to become an entrepreneur.
I am pleased to assist you with the implementation or evolution of your Salesforce environment.
My technical skills:
- Automation tools:
flow builder / process builder / workflow
Validation rules
- User management:
profiles/access rights/security/roles
- Data management:
Dashboard
Processing, duplication management, and field mapping and import
- Project management:
Agile
Bug and anomaly resolution.
- Technical user stories (web service, display)
My functional skills:
Requirements gathering and writing user stories
Participation and facilitation of workshops
Acceptance and testing
Writing technical and functional specifications
User training
Looking forward to discussing your needs with you
French
Fluent
English
Conversational
Can work on-site
Paris (up to 50km), Marseille (up to 50km), Lyon (up to 50km), Lille (up to 50km)
Experience
- EquansSalesforce ConsultantENERGY AND UTILITIESJanuary 2026 - Today (5 months)Salesforce Application Support Analyst Equans:- Incident and request management on Salesforce.- In-depth ticket analysis- Unblocking users and problem resolution.Data migration: Salesforce Inspector, ExcelSalesforce AdministratorTech & Cloud: Salesforce Core, Field Service, CPQ, SOQL.
- CapgeminiBusiness Analyst SalesforceCONSULTING AND AUDITSMarch 2023 - Today (3 years and 2 months)Participate in and lead workshopsGather requirementsWrite and estimate User StoriesWrite technical and functional documentationConfigure SalesforceAccept and test implementations
- SpieSalesforce ConsultantSOFTWARE PUBLISHINGNovember 2022 - March 2023 (3 months)Cergy-Pontoise, FranceMonitoring of the Spie Salesforce orgCode review with PMDAnalyze bugs and alerts in collaboration with Salesforce support and the service providerDirect contact with Salesforce support for solution maintenance and evolutionTech: Salesforce, Soql
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Education
- DU EXPERT DIGITAL CRM PROJECT, Computer ScienceEISTI2020D.U. EXPERT PROJET CRM DIGITAL, Informatique
- Engineering degree, Computer EngineeringMoroccan School of Engineering Sciences2018Diplôme d'ingénieur, Ingénierie informatique