Freelancer profile translated to English.

Description

E-commerce Customer Service Officer & Virtual Assistant, I support brands and entrepreneurs in managing their customer relations and administrative operations.

With over 6 years of experience in customer support (email & chat) and back office, I handle:

• Management of customer emails/chat/DMs

• Refunds

• Order tracking

• Logistics coordination

• Data entry & file updates

• Administrative support

Organized, responsive, and customer-satisfaction oriented, I quickly adapt to existing tools and processes.

Available for one-off assignments or long-term collaborations, 100% remote.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Client e-commerce
E-commerce Customer Service Officer & Virtual Assistant
October 2025 - Today (8 months)
Complete management of after-sales service for an e-commerce brand.

• Daily processing of customer emails
• Management of refunds and disputes
• Tracking of orders and blocked packages
• Coordination with logistics/supplier
• Updating customer files (Google Sheets)
• After-sales reporting
• Occasional administrative assistance

Objective: improve customer satisfaction and streamline after-sales operations.
Order tracking Customer service Microsoft Excel Shopify Zendesk
Client e-commerce
Virtual Assistant & Administrative Support
June 2025 - September 2025 (3 months)
Virtual assistance tasks for various international clients.

• Data entry & file updates
• Administrative support
• Online research (listings, influencers, data)
• Management of operational tasks
• Basic French/English translation
• Document organization

Remote work respecting deadlines and client instructions.
Showroomprivé
Mailing Customer Service Officer
December 2018 - June 2019 (6 months)
Customer support via email for an e-commerce platform.

• Processing customer requests
• Tracking product returns
• Compliance with quality procedures
• Contribution to customer satisfaction