About Morgane
French
Native or bilingual
English
Fluent
Chinese
Conversational
Experience
- HMO - BOP - MOFABANMOA Project Manager / Organizational TransformationJanuary 2011 - Today (15 years and 5 months)Managed transformation and digitalization projects for three B2C/B2B structures:• Deployment of digital tools (quotes, booking, billing, collaborative tools)• Facilitation of user workshops and change management support• Coordination of teams and service providers (2 to 10 people)• Organization of testing phases and support for go-live• Deliverable tracking and continuous improvement of customer journeysResults: reduction of operational workload, business continuity, sustainable improvement of customer experience (300 5★ reviews)
- HMO+ASSOCIATION PEP'SConsultantOctober 2023 - February 2024 (5 months)Transition - Personal and professional development: Executives and employees (up to 20 people in groups)
- Individual and collective support in professional transitions.
- Needs analysis, change facilitation, and group animation.
- INTERTEKBusiness DeveloperJuly 2008 - October 2010 (2 years and 3 months)Sales development, client acquisition, and crisis management (300K)
- Management and development of a client portfolio in a technical and regulatory context.
- Creation of tailored offers and transverse coordination in crisis situations (dimethyl fumarate).
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Education
- Certificate Change ManagementCoursera-PacktEnligne-Dec2025Certificat Change Management
- Certificate Building High Performance TeamsCoursera-PacktEnligne-Dec2025Certificat Building high performance teams