Freelancer profile translated to English.

Description

Hello everyone! 😃

My name is Morgane, and I help companies better understand their customers and drive their performance through clear, operational, and business-oriented analysis.

With 10 years of experience in customer relations, I have developed real expertise in reading customer signals: satisfaction, pain points, churn, team performance, process efficiency.

My role:

Transform your data (even simple) into actionable insights that improve customer experience and support your strategic decisions.

What I bring you:

Analysis of your customer journeys and processes to identify high-impact levers

Operational dashboards (satisfaction, onboarding, retention, churn, tickets...)

Business steering: action prioritization, concrete recommendations, targeted KPIs

Customer experience improvement: workflow optimization, friction reduction

Fast delivery & clear communication: a vision your teams will understand immediately

In concrete terms:

I make your data and customer signals readable, useful, and ROI-oriented.

You gain efficiency, customer satisfaction, and better decision-making.

If you are a startup or an SME looking to better manage your customer relationships, reduce churn, and make decisions based on real-world data: let's talk.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

SaaS Chedar.io- budgeting pour sociétés de production
Customer Success Manager
June 2025 - Today (1 year and 2 months)
I am involved in the entire Customer Success cycle with a data-driven approach. I support clients in adopting the solution (onboarding, support, adoption) while analyzing usage patterns to optimize retention and engagement.

I structured the Customer Success department by implementing processes, playbooks, and customer segmentation to prioritize actions and improve account management. I also monitor key performance indicators (adoption, churn, retention, time-to-value) to identify areas for improvement and guide CS actions.

In parallel, I work with the product team: analyzing field feedback, prioritizing needs, testing in staging environments, and contributing to platform evolution. This approach enhances customer experience while supporting retention and portfolio growth.

• Customer support management and daily user assistance
• Customer onboarding management and time-to-value optimization
• Product adoption monitoring and customer usage analysis
• Implementation of customer segmentation to prioritize CS actions
• Structuring the Customer Success department: creation of playbooks, templates, and processes
• Monitoring customer performance indicators: adoption, churn, retention, engagement
• Analysis of field feedback and contribution to product prioritization
• Collaboration with the technical team: staging tests and functional validation
• Analysis of customer data to identify opportunities for product and user experience improvement
• Implementation of retention actions and customer engagement optimization
• Writing newsletters and customer communications
• Management of customer billing and administrative follow-up
Customer Success Management Customer Relationship Management & Customer Experience Onboarding Product Development Business Analysis
Projet Databird
Data Projects - Business Analysis and Indicators
July 2025 - September 2025 (2 months)
Analysis of sales trends for a video game platform
• Data processing and modeling using PowerQuery
• Implementation of sales monitoring KPIs and development of predictive trends for future launches
• Design and delivery of a Power BI dashboard
• Strategic recommendations to optimize future marketing campaigns
• Identification of levers for improvement in product engagement/adoption
Tools used: Power Query & Power BI

Analysis of the profitability of an e-commerce marketplace
• Exploration and cleaning of sales data via SQL.
• Analysis of overall profitability and definition of performance objectives.
• Analysis of user behavior and pattern detection.
• Creation of simple KPI indicators for monitoring
• Identification of top customers and calculation of average order value.
• Presentation of results in tables and graphs to facilitate decision-making.
Tools used: SQL, PowerPoint
Data Analysis Customer Success Definition and Monitoring of Indicators (KPIs) Business Analysis Data Visualization
Morgane BARLET
Business Development Representative
TECH
January 2025 - June 2025 (5 months)
• Qualification and needs analysis to build a value-oriented pitch
• Structured follow-up of prospects on CRM with segmentation
• Negotiation and closing
• Customer onboarding
• KPI monitoring, reporting
• Implementation of micro-processes to improve conversion (scripts, objections, buying signals)
Customer Relationship Management (CRM) Needs Analysis Sales Customer Success Management Onboarding

Check out Morgane's experience

Bassam

CSM - chedar

Reviewed on 3/12/2026

We've been working with Morgane for several months on Customer Success and customer relations. She quickly understood our challenges and helped us structure processes, customer follow-ups, and action prioritization. She manages support, onboarding, and customer follow-up, analyzing usage to improve adoption and retention. She also provides useful insights for the product team and works with our developer on evolutions. Autonomous, efficient, and proactive. A real asset for better understanding our customers and improving the overall experience.