You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Malt Strategy
New report
Malt Tech Trends 2026
Morgane A.MA

Morgane A.

Customer Service Expert | Customer Experience

€220/day
10 projects
Nice, FR
8-15 years
Customer Relationship Management
Customer Satisfaction
Customer Support
Customer Experience
English

Average response time: 1 hour

Freelancer profile translated to English.
Back to original language

About Morgane

I help companies optimize their customer relationship management and strengthen their ties with their clientele.


My services

🌟 Customer Care & Customer Success Missions:
  • Handling incoming multi-channel requests (chat, email, phone, social media)
  • Resolving customer complaints
  • Automating tasks (workflows, agent assignment, SLAs, macros)
  • Reporting customer needs internally

💎 Customer Experience Optimization:
  • Customer Care & Internal Process Audit
  • Zendesk Setup / Optimization,
  • Customer Service / Customer Satisfaction Dashboard Implementation (tracking indicators, monitoring, and reporting),
  • Setting up satisfaction surveys & analyzing results,
  • Creating documentation (FAQs, tutorials, onboarding materials...),
  • Setting up / optimizing transactional emails

Why hire me?

With 10 years of experience in multinational corporations and startups, I have successfully completed various missions, from customer support to managing a Customer Care team. I can also assist you in implementing email campaigns and setting up/optimizing satisfaction systems.


Want to know more?

I offer aquick and free chatto discuss your needs.
Click on “Propose a project”, and let's connect on the other side. :)

See you soon!
Banking and Financial Services
Gaming and Animation
E-commerce
Air Transportation and Tourism
Health and Wellness

  • French

    Native or bilingual

  • English

    Native or bilingual

  • Spanish

    Conversational

  • German

    Basic

Remote only
Primarily works remotely

Experience

  • Freelance
    Customer Care and Customer Experience Optimization
    E-COMMERCE
    September 2024 - Today (1 year and 9 months)
    Nice, France
    Freelance missions in:
    • **Customer Care**: Handling incoming multi-channel requests and resolving customer complaints
    • **Customer Care Audit**: Audit of internal processes and optimization recommendations
    • **Customer Satisfaction Survey Implementation**, with monitoring and reporting
    Customer Care Customer Support Satisfaction Survey Customer Service
  • Qonto
    CRM & Lifecycle Marketing Expert
    BANKING AND INSURANCE
    November 2021 - Today (4 years and 7 months)
    Paris, France
    • Definition of multi-channel CRM strategies
    • Coordination and deployment of email campaigns (automations | one-shots)
    • Implementation of new processes to optimize deployments and internal collaboration
    • Implementation of customer satisfaction surveys
    • Performance reporting and analysis

    **Region**: France - Germany - Italy - Spain

    **Platforms used**: Customer.io - Braze - Intercom
    Process Optimization CRM Campaigns CRM Strategy Email Campaigns Customer Satisfaction
  • Nicecactus
    CRM Lead
    VIDEO GAMES AND ANIMATION
    November 2019 - November 2021 (2 years)
    Nice, France
    • Implementation of the customer service system (tools, organization, procedures)
    • Management and handling of customer requests via various contact channels (email, chat, social media)
    • Management of the Customer Care team
    • Implementation of customer satisfaction surveys and analysis
    • Monitoring of customer satisfaction tracking indicators
    • Definition of multi-channel CRM strategies
    • Coordination and operational deployment of CRM campaigns

    **Region**: France - Spain - Germany

    Platforms used: Emarsys (CRM/Marketing automation) - Zendesk (Customer Care) - SurveyMonkey, Typeform (Customer Satisfaction/NPS)
    Satisfaction Survey NPS CRM Strategy Customer Care
Check out Morgane's experience

Reviews

5.0

Out of 1 rating

M

Mathieu

GreenGo

Reviewed on 3/27/2025

We had the pleasure of working with Morgane on several occasions at GreenGo when we needed reinforcements for customer service. Excellent in both oral and written communication, very professional and responsive, she was able to adapt very quickly to our tools, our tone, and quickly understood our processes while being proactive with suggestions. It was a great help to be able to count on her, and I personally greatly appreciated her high-level perspective, her recommendations, and more broadly all our exchanges. The entire GreenGo team that worked with Morgane highly recommends her to any company looking for support in customer service or customer experience. Thanks again for everything Morgane!

Recommendations

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Signup to reveal

Education

  • Master 2, Services Marketing
    Aix-Marseille Graduate School of Management - IAE
    2016
    MSc 2ème année, Marketing des activités de services

Skill set

Emailing
Satisfaction Survey
Mystery Shopper
After-Sales Service
Intercom
Salesforce Service Cloud
Social Media
Process Optimization
Aircall
Email Marketing
Notion
Customer Tracking
Email Management
Newsletters
Braze
Customer.io
Emarsys
Salesforce Marketing Cloud
Chatbot
Customer Insight
notion.so
customer support
Email Copywriter
Transactional Emails
Customer Service
Customer Relationship Management (CRM)
Brevo
Customer Support
Customer Care
Zendesk
Typeform
Email Campaigns
NPS
SurveyMonkey
CRM Strategy
Email Campaign
Customer Journey
CRM
Adobe Campaign
CRM Campaigns
User Experience

Categories