Freelancer profile translated to English.

Description

Experienced and adaptable professional, I am currently seeking new opportunities in the fields of Technical-Functional Support and Systems and Network Administration. With expertise in application support and Level 2 and 3 proximity support, I also have solid skills in infrastructure management, VIP support...

Preferred Areas of Intervention:

• Kyriba Support: Functional and technical assistance, resolution of treasury management incidents.

• Application Support: Maintenance, anomaly management, technical-functional support for business applications.

• Proximity Support N2 & N3: Diagnosis and resolution of complex incidents, support for VIP users.

• Systems & Network Administration: Server management, network maintenance, infrastructure security.

Key Skills:

• Excellent analytical and problem-solving skills.

• Service-oriented and responsive in handling user requests.

• Proven experience in demanding environments, especially for VIP users.

• Good command of Windows and Linux environments, as well as network monitoring and administration tools.

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

bnpparibas
VIP SUPPORT TECHNICIAN G500/G100
BANKING AND INSURANCE
April 2025 - Today (1 year and 2 months)
Paris, France
• Expertise in VIP support, offering personalized and responsive assistance, in person or remotely.
• Proactivity on remote sites, ensuring an optimal and uninterrupted user experience.
• Service-oriented, autonomous, and responsive, rigorous, organized, and with a sense of priorities.
• Mastery of IT equipment deployment and maintenance, in accordance with security standards.
• Rigorous management of VIP IT assets: precise inventory and meticulous tracking of the hardware lifecycle.
• Acts as the link between users and L3 support teams or technology providers in resolving incidents or implementing new services/technologies.
• Creation and maintenance of operating procedures.
• Technical Environment: Windows 10/11, Microsoft 365, Teams, Mac OS and iOS/iPad OS, Cisco Secure, Yubikey, Pirus, Apple Business Manager, Itune, MobileIron, ServiceNow...
• Enrollment, configuration, and management of terminals via PIRUS, Microsoft Intune, MobileIron.
• Management of user profiles, device compliance; support for the use of professional mobile tools (smartphones, tablets...).
• Incident management via the ServiceNow ticketing tool based on ITIL standards. Promotion of new technologies introduced by the Group to users.
• Active participation in Intune to MobileIron migration projects for regulated profiles at BNP-Paribas North sector (M1, M4, Claude Bernard, BCEF).
• Participation in Win10 to Win11 + Bitlocker migration projects for the Premium population in my scope.
Apple Business Manage Windows macOS iOS Office 365
FNAC DARTY
FUNCTIONAL APPLICATION SUPPORT OFFICER TMS LOGISTICS
June 2024 - July 2024 (1 month)
• WMS, TMS, and WCS solutions to optimize the supply chain.
• Management of a few incidents, user assistance to resolve supply chain anomalies.
• Collaboration with Application Integrators.
• Microsoft Windows Environment
CFAO FRANCE
SUBSIDIARY APPLICATION ADMIN/SUPPORT - KYRIBA / NEOFI
May 2023 - May 2024 (1 year)
Boulogne-Billancourt, France
CFAO FRANCE – FINANCE AND TREASURY HEAD OFFICE
CFAO, PARIS

• Management of multiple treasury incidents for group subsidiaries.
• User creation, bank accounts, debtor rate updates....
• CIB/flow configurations.
• Creation and configuration of accounting entry files (SAGE, Eone, PROCUREONE, INCADEA).
• Analysis and correction of accounting entries before and after integration in case of anomalies.
• Analysis of AFB120 / MT940 bank statements.
• Bank reconciliations, analysis of balance discrepancies.
• Control and monitoring of account updates.
• Update of procedures. Assistance with project management ServiceNow Kyriba support for the group.
• Neofi administration.
• Self-taught
Kyriba NEOFI Project Management ServiceNow Okta