Freelancer profile translated to English.

Description

Leader in AI, digital transformation, and ITSM with 19 years of experience. Management of programs up to €20 million in France and internationally. Accustomed to guiding companies towards the right decisions, by setting the framework, finding solutions, and implementing AI and clear operating rules (processes, contracts, indicators). Proven experience in large-scale project management, autonomously, with local teams and management.

Languages

French
Native or bilingual
English
Native or bilingual
Spanish
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

La Poste,
Digital Transformation and AI Integration Project Manager
LOGISTICS AND SUPPLY CHAIN
November 2024 - Today (1 year and 9 months)
Paris, France
• Launched an AI program of €6 million, approved by management and aligned with strategic priorities.
• Conducted a public tender with procurement, comparing 12 integrators and selecting the most suitable one.
• Improved data quality (60% → 90%) by mobilizing over 20 stakeholders and establishing clear governance.
• Supervised a 6-month build phase, ensuring smooth deployment and rapid adoption of the solution.
Artificial Intelligence Generative AI Project Management Bid Management Digital Transformation
Agrica Assurances,
CIO Advisor – Project Manager
BANKING AND INSURANCE
July 2023 - May 2024 (10 months)
Paris, France
• Presented a strategic study to the management committee, including recommendations and benchmarking of AI & ITSM solutions, to define the roadmap and adoption priorities.
• Halved the request-to-deployment time by simplifying processes, coordinating departments, and setting monitoring KPIs.
• Reduced integrator response times by 20% through standardization of contracts and SLAs with procurement.
• Proposed AI quick win roadmaps (self-help, analyst assistance) to minimize incidents and improve user satisfaction.
Artificial Intelligence Digital Transformation IT Governance Vendor Management Project Management
Sodexo Services,
Program Manager – IT Transformation, ITSM, Governance
RESTAURANTS AND FOOD SERVICE
August 2020 - March 2023 (2 years and 7 months)
Paris, France
• Deployed a unified digital portal (ITSM) and a catalog of standardized services covering over 30 countries (finance, food supply, facilities).
• Implemented new common governance rules and more efficient catalogs, leading to a reduction in ITSM costs.
• Conducted a market analysis of tools and met with several vendors to select the most suitable solution in terms of features and costs.
• Reduced the number of integrators from 48 to 2 through a tender with procurement, followed by upskilling the two selected partners on run and build.
Digital Transformation ITSM Project Management Process Optimization Bid Management