Freelancer profile translated to English.

Description

Since 2009 in the IT field, I have been able to develop my knowledge and skills. With a master's degree, I have held positions with responsibilities.

I started with support & Management of requests and incidents on N2/N3 equipment, systems, and networks. BUILD and RUN project management. Autonomous, methodical, enjoys teamwork. Management of technical projects & POCs.

Today, I am open to the market to provide support and assistance to operations teams and to be able to manage technicians or IT teams as I did in my last experience. I have managed outsourcing contracts for several clients.

TECHNICAL SKILLS

Windows Server 2008/2012/2016 Linux Redhat CLOUD Azure AWS, reporting, Powerpoint/Excel, O365, BUILD/RUN, Active Directory N3, Windows 2019, SUPPORT

Installation, operation, maintenance, and administration of the various IT security elements (firewalls, switches, authentication and security mechanisms, VPNs…)

N2/N3, INFRA, Windows 10, VEEAM, HYPERV, WINDOWS/LINUX, VMWARE, Firewall, FORTINET, Watchguard, SERVICENOW/GLPI, ITSM, DNS, DHCP, Azure, PKI Certificates, NPS, McAfee Orchestrator, OfficeScan Console, SEPM Symantec, Kaspersky, WAN/LAN WIFI, PRIVATE/PUBLIC CLOUD ONPREMISE DATA, RDS/RDP, VPN, CENTREON SUPERVISION, DDI IPAM, LINUX REDHAT/DEBIAN, ITIL, SCRUM, DNS / BIND, DHCP MS SERVER, GPO/WSUS

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

TEAM UP IT CONSULTING
System Engineer & IT Consultant
DIGITAL AND IT
November 2021 - Today (4 years and 7 months)
Paris, France
Since 2009 in the IT field, I have been able to develop my knowledge and skills. With a master's degree, I have held positions with responsibilities. I started with support & Management of requests and incidents on N2/N3 equipment, systems, and networks. I then moved on to BUILD and RUN project management, taking charge of technical projects & PoCs. Regarding soft skills, I am autonomous, methodical, and enjoy teamwork. Today, I wish to return to more technical subjects as a Windows engineer.

- Maintenance in operational condition of server infrastructure, GPO, AD, FILER, DHCP, IIS, WSUS
- Technical Referent & Support
- Workplace (Microsoft) / WAN/LAN network background
- HYPERV/VMWARE
- Project experience in end-user service and Delivery
- Significant experience in operations & production
- Responsibility for incident management, requests, and problems
- Management of production incidents for banks and insurance companies
Prioritization, Coordination,
- Crisis Cell Management
- Monitoring of SLAs, GTI/GTI indicators ITSM ServiceNow/GLPI/Easyvista
- Drafting of reports (action plans, reporting, post-incident reports)
- Implementation of dashboards, Incident reduction, Backlog monitoring
- Communication (global or targeted) on cross-functional incidents
- Drafting of Post-Incident reports with an action plan
- Planning and coordination of actions by the various stakeholders
- Verification of the consistency of all planned changes in light of incidents.

- Reporting on service status (Incidents, Requests, Changes, Problems, Assets, SLAs)
- Escalation point of contact
- Facilitation of major incident reviews Drafting RCA / RFO.
- Service improvement proposals
- Installation and configuration of Linux and Windows servers with maintenance in operational condition
Constellation
Service Delivery Manager
DIGITAL AND IT
October 2020 - November 2021 (1 year and 2 months)
- Ensure customer relationship management and maintain customer satisfaction through performance mastery.
- Lead the actions of the Squads working within my scope.
- Facilitate communication between clients and technical teams for evolution requests.
- Ensure the impact of any change on the service level, particularly on service level agreements.
- Prepare and lead follow-up, steering, and strategic and technical meetings.
- Implement internal and external reporting.
- Analyze and utilize indicators through action plans.
- Reporting on service status (Incidents, Requests, Changes, Problems, Assets, SLAs)
- Lead steering, technical, and strategic committees.
- Lead major incident reviews Drafting RCA / RFO.
- Establish action plans, Service capacity review.
- Service improvement proposals.
- Installation and configuration of Linux and Windows servers, maintenance in operational condition.
CHANEL
Network & Systems Administrator
LUXURY GOODS
May 2019 - March 2020 (11 months)
Paris, France
- Maintenance in operational condition of server infrastructure, GPO, AD, FILER, DHCP, IIS, WSUS
- Infrastructure audit and optimization (following the recent overhaul)
- Installation, operation, maintenance, and administration of systems and networks
- Installation, operation, maintenance, and administration of the various IT security elements (firewalls, switches, authentication and security mechanisms, VPNs…)
- Management of the PC fleet,
Supervision and integration of storage/backup/restore systems
- Deployment and version upgrades of applications
- Participation in N2/N3 field support activities with installation, operation, configuration of Linux, Windows servers