Freelancer profile translated to English.

Description

Service-orientedis at the heart of my approach. I place great importance on listening to users, teaching, and the quality of solutions provided to ensure their satisfaction and the continuity of their business.

Proactive and solution-oriented,I don't limit myself to immediate problem-solving. I analyze recurring causes and suggest improvements to make systems more reliable and optimize processes.

My technical skills are built on values such as reliability, teamwork, and responsibility.

While autonomous in my work, I also collaborate effectively with other IT teams to ensure consistent and high-performing support.

**Soft Skills**: Excellent interpersonal skills, service-oriented, rigorous, proactive, good judgment and decision-making, collective intelligence, adaptability, and high autonomy.

**Hard Skills**: Complex software and hardware problem and incident resolution, mastery of various ticketing tools, broad technical versatility, administration (AD, O365, Google Admin), configuration (switches, firewalls), deployment, inventory management..

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Can work on-site

Paris (up to 40km)

Fondation Paris
Senior Systems and Networks Technician
HEALTH AND WELLNESS
May 2021 - Today (5 years and 1 month)
Paris, France
-Resolved Level 1 & 2 incidents and problems.
-Prepared equipment for users.
-Installation/Go-live of IT racks.
-Interventions at various sites.
-Wrote Knowledge Base articles.
Level 1/2 Support IT Maintenance Systems and Network Administrator On-site Technician Active Directory Administrator
Vinci Construction FRANCE - DDNP
IT Support Manager
CIVIL ENGINEERING
January 2018 - May 2021 (3 years and 5 months)
Managed the support service, IT fleet, infrastructure, servers, IP telephony, and all levels of incidents.
Prestinfo maintenance
Level 2 IT Technician
PUBLIC SECTOR
March 2013 - November 2017 (4 years and 8 months)
Configuration, installation, maintenance, and deployment of over 1000 IT devices across the entire public transport network of the city of LILLE. Reported malfunctions to development teams. This was for the project of transitioning to a contactless system for public transport (Metro, tram, bus, etc.).
Autonomy Rigor Efficiency Productivity Interpersonal Skills