Freelancer profile translated to English.
Back to original languageAbout Monnia
Customer support specialist and back-office professional, I offer efficient and professional assistance to companies looking to improve their customer relations and internal process management.
With several months of experience in customer support, administrative management, and request tracking, I am comfortable with:
Responding to customer inquiries via email and chat, with professionalism and speed
Managing tickets and follow-ups in CRM tools like HubSpot
Handling administrative files and back-office follow-ups
Making occasional calls when necessary, with tact and efficiency
I am available for remote work, adaptable, and organized, capable of managing multiple tasks simultaneously while ensuring customer satisfaction. My goal is to relieve teams, streamline processes, and provide an optimal customer experience.
French
Native or bilingual
English
Fluent
Spanish
Conversational
Remote only
Primarily works remotely
Experience
- Adversity TélétravailCustomer Support - Administrative Procedures (freelance)May 2025 - Today (1 year and 1 month)Assisting clients with their complex administrative procedures (forms, supporting documents, official correspondence). Responses via email and chat within deadlines. 100% remote work, autonomous. Rigor, clarity, and empathy in written communication.
- Wana ChallengesTravel and Event Manager (Volunteer)October 2024 - Today (1 year and 8 months)General event organization. Organizational responsibility for all NGO travel (members, volunteers, team members). Development of the tourism partner network.
- DB BAHNReservationAugust 2011 - March 2017 (5 years and 7 months)Paris, FranceBooking travel for corporate clients (business and events). Managing quotes, reservations, and invoicing via GDS Amadeus. VIP customer assistance, handling emails and correspondence.
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Education
- MULTIMEDIA GRAPHIC DESIGNERCEFII Digital School2018INFOGRAPHISTE EN MULTIMEDIA
- Master's degree equivalentNational School of Tourism Studies2009Bac +4