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Moni M.MM

Moni M.

Call Center - Agent

€200/day
Naxxar, MT
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Moni

Trained office clerk with native-level German. Self-employed as a freelancer for 4 years, first in Poland, now daily on Malta for client projects.

My added value for you:

**Experience**: Telephony, Customer Support, Sales & Appointment scheduling for Telecommunications, Automotive, and Insurance



**Competence**: Customer satisfaction surveys, B2C customer support, empathetic communication skills



**Setup**: Complete home office available, technical understanding of tools & processes


Looking for reliable support in the end customer business in German? I deliver results.
  • German

    Native or bilingual

  • English

    Basic

Remote only
Primarily works remotely

Experience

  • GUT contact Holding GmbH + Co. KG
    Sales Manager
    June 2026 - Today (1 month)
    ● Handling customer inquiries (outbound)
    ● Customer support
    ● Insurance consulting
    ● Home office
    Customer Support Sales Insurance Microsoft Office
  • Hey Contact Heroes
    Call Center - Agent
    March 2026 - Today (4 months)
    ● Handling customer inquiries (inbound)
    ● Customer support via phone and in writing
    ● Use of systems of Telefonica Germany GmbH & Co. OHG
    ● Home office
    Telephony Customer Support 2nd Level Support
  • Yoummday GmbH
    Call Center - Agent
    August 2024 - March 2026 (1 year and 7 months)
    ● Handling customer inquiries (inbound)
    ● Customer support via phone and in writing
    ● Use of systems of Telefonica Germany GmbH & Co. OHG
    ● Home office
    customer service Telephony Telecommunication 2nd Level Support

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Education

  • Professional IT User (HWK)
    Chamber of Crafts for Lower Bavaria
    2023
    Erweiterte Informations- u. Kommunikationstechnologie 92.00 Punkte Erweitertes Dokumentationsmanagement u. Präsentation 99.00 Punkte Erweiterte Tabellenkalkulation 97,00 Punkte Erweiterte Datenbanken 100,00 Punkte
  • Commercial IT Specialist
    ODAV AG – Company for Informatics & Telecommunication
    2023
    Daten- u. Kommunikationssysteme einsetzen 84 Punkte Textverarbeitung mit Word 97 Punkte Bürokommunikation mit Outlook 99 Punkte Tabellenkalkulation mit Excel 100 Punkte Erweiterte Tabellenkalkulation mit Excel 99 Punkte Erweiterte Datenbanken mit Access 100 Punkte Präsentation mit PowerPoint 99 Punkte Webseitengestaltung mit CMS 96 Punkte Finanzbuchhaltung mit LEXWARE financial office 100 Punkte Lohn und Gehalt / Personalwesen mit LEXWARE financial office 93 Punkte Auftragsbearbeitung und Bestellwesen mit LEXWARE financial office 93 Punkte Bewerbertraining 92 Punkte Kaufmännisches Rechnen 97 Punkte DATEV Finanzbuchhaltung 95 Punkte

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