Freelancer profile translated to English.

Description

I support companies in building structures, optimizing processes, and reliably organizing day-to-day operations. I work long-term as external support in the areas of back office, process management, project coordination, and operations.

Through my experience in corporate organization, project management, and the regulatory and administrative fields, I maintain an overview even with complex processes. I work in a structured, independent, and solution-oriented manner and support teams in working more efficiently and clearly.

My focus areas include process and back office management, project coordination, documentation, administrative processes, customer communication, and the organization of internal structures and workflows.

I have worked with numerous tools and platforms, including Word, Excel, Outlook, Trello, Google Drive, DATEV, GoHighLevel, HubSpot, Kajabi, Loom, Zoom, PandaDoc, Canva, SimpleFax, EasyNova, LastPass, Crefopay, Shopware, TimeTree, and Superchat.

What sets me apart: quick comprehension, high reliability, independent work, and the ability to quickly familiarize myself with new processes, systems, and areas of responsibility.

Industry field of expertise

Languages

German
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Lebenskraft Manufaktur GmbH
Assistant to Management
E-COMMERCE
March 2024 - Today (2 years and 5 months)
Lüneburg, Germany
- Organization, coordination, and optimization of administrative business processes
- Operational support in the back office and company organization
- Payment monitoring, dunning, and account reconciliation
- Processing of under- and overpayments as well as incoming payments
- Creation and monitoring of the dunning system
- Maintenance of supplier and invoice data
- Booking and control of paid invoices
- Management and organization of association matters, including correspondence
- Management and structuring of mailboxes and internal communication
- Customer support management
- Returns processing and monitoring of returns
- Creation of marketing, cost, and sales analyses
- Review and control of invoices and payment summaries
- Creation and maintenance of HACCP documentation
- Creation of work instructions and test reports for production processes
- Handling of regulatory topics and official requirements
- Registration of dietary supplements and notification of biocidal products
- Processing and legal coordination of labels
- Organization and monitoring of new product launches
- Management and documentation of product recalls
- Support in sales and company planning
- IT administration as well as project and task management via Trello
- Structuring and monitoring of internal workflows and processes
Process Management Back Office Management Administration / Back Office Organizational Talent Invoice and Payment Management
NV Business Consulting GmbH
Back Office / Controlling / Customer Success Management
DIGITAL AND IT
November 2022 - January 2024 (1 year and 2 months)
Regensburg, Germany
- Organization, coordination, and optimization of administrative business processes
- Operational support in the back office and company organization
- Supervision and coordination of internal workflows and administrative processes
- Support in personnel matters and organizational HR tasks
- Responsibility in the area of Customer Success Management
- Support and communication with customers, ensuring high customer satisfaction
- Structuring and optimization of service and support processes
- Coordination of customer inquiries and internal processes
- Independent organization and prioritization of administrative tasks
- Interface management between customers, team, and management
Administration / Back Office Invoice and Payment Management Customer Success Management Personnel Management Project Coordination
Lohnsteuerhilfe Verein Rödental
Office Management
CIVIC AND SOCIAL ORGANIZATIONS
August 2020 - July 2022 (1 year and 11 months)
Rödental, Germany
- Independent office management and organization of daily business
- Appointment management and coordination of client inquiries and processes
- Preparation and processing of tax returns for private individuals
- Preparation and management of tax-related documents and files
- Preparatory accounting and administrative financial organization
- Support and communication with clients
- Structuring and optimization of internal office processes
- Management of correspondence, documentation, and mail processing
- Support with organizational and administrative processes in daily office work
Administration / Back Office Appointment Management Tax Returns Preparatory Accounting Back Office Management