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Monica TMT

Monica T

Management - HR - Data - Sales - Marketing - UX

€200/day
Costa Rica, MX
3-7 years

Average response time: 1 hour

About Monica

  • Spanish

    Native or bilingual

  • English

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Kommo CRM
    UX Research Interviewer
    August 2025 - November 2025 (3 months)
    Worked in 4 different projects:
    - Conducted research interviews for LATAM market (customers & partners)
    - Upload transcripts (both original (Spanish) and translation to English)
    - Check interview questions and implement feedback about improving intreview results
    - Send reminders to clients before sessions and follow-up messages after interview
  • Fintech Company - USA
    Senior Sales Manager / Partnership Business Development ISO Relationship Manager / Account Manager
    March 2023 - May 2025 (2 years and 2 months)
    - cold and warm calls (leads)
    - work in the CRM database (amoCRM / kommo)
    - fill out a questionnaire with clients for consideration of the application by the credit committee
    - categorize customers (USA customers)
    - receive statements and make calculations
    - Accelerate revenue through data-driven B2B sales tactics, team leadership, and market insight.
    - Lead high-impact sales, accomplishing KPI's
    - Position our products as essential tools for business clients seeking smart credit solutions.
    - Manage the full B2B sales cycle — from prospecting to closing — with a focus on long-term value, enhancing customer retention.
    - Build and grow relationships with customers to scale embedded lending.
    - Develop and manage high-performing relationships with ISOs, brokers, and referral partners to drive loan volume and partner success.
    - Leverage industry knowledge to onboard and activate ISOs and marketplaces.
    - Work on the partner lifecycle—from outreach and onboarding to engagement and performance optimization.
  • IT Company - Thailand & Hong Kong
    IT assistant manager
    April 2023 - March 2024 (11 months)
    - participate in creation of company landing pages
    - content creator
    - recruitment (all cycle)
    - market research
    - business development
    - navigate market trends
    - use of Youtracker, LinkedIn Helper, Tilda, ClickUp and Notion
    - work in CRM system (amoCRM/kommo)
    - collecting data and information of companies for IT outsourcing
    - search for potential investors – angels and partners
    - analysis and interpretation of data collected
    - identify and categorize potential customers

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