Freelancer profile translated to English.

Description

Looking for a trusted partner to provide an impeccable customer experience? Your users' satisfaction is your priority, and I am committed to being the reassuring and effective voice of your company.

Specializing in remote assistance and support management, I assist companies and e-tailers in managing their daily customer relations. My approach is based on listening, patience, and concrete problem-solving.

My areas of intervention:

• Incoming Call Management: Professional reception, answering questions, and directing customers.

• After-Sales Service (ASS): Handling complaints, managing returns, and following up on disputes until resolution.

• Multichannel Support: Managing your tickets, responding to emails, and providing live chat assistance.

• Back-Office & Administrative: Updating your customer databases and rigorous file management.

Why entrust your customer support to me?

• Empathy & Diplomacy: Excellent ability to de-escalate complex situations with a smile.

• Rigor: Flawless organization so that no ticket or call goes unanswered.

• Technical Proficiency: Comfortable with ticketing and telephony tools (Zendesk, AirCall, Hubspot, etc.).

Languages

English
Native or bilingual
Spanish
Basic

Workplace preferences

Remote only

Primarily works remotely

PHARMA
Respiratory Coordinator
HEALTH AND WELLNESS
July 2023 - April 2024 (9 months)
Toulouse, France
Home medical care company: (oxygen, sleep apnea, ventilation, aerosol, tracheotomy...) Backlog management, call sheets, scheduling revisions, urgent patient request management, technician schedule management, remote troubleshooting.
Planning Stress Management Understanding of needs Remote troubleshooting Speed of execution
E.LECLERC
Transformation Employee
AGRICULTURE
December 2022 - December 2022
Rouffiac-Tolosan, France
Packaging of pastries and stocking shelves. Transformation employee in the bakery section of a supermarket.
Speed of execution Rigor Organization Communication Stress Management
IGREC
Debt Collection
August 2022 - August 2022
Toulouse, France
Following up on customer invoices by email and phone. Debt collection from our main partners.
Rigor Good oral and written communication Stress Management Speed Speed of execution

Check out Monica's experience

Be the first to recommend Monica

Help this freelancer shine by sharing your experience working together.

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

Baptiste Duhen

Fullstack developer

4.6

(4)

Amed Hamou

Senior Lead Developer

(2)

Audrey Champion

Web developer

4.3

(3)

Signup to reveal

Law Degree
University Toulouse Capitole Toulouse
2027
Licence de droit
1st Year Bachelor's Degree in Modern Letters (Enhanced English)
University Toulouse Jean Jaurès Toulouse
2022
Licence 1 Lettres modernes Anglais Renforcé

Check out Monica's education

Other

Monica Soremekun

Administrative Assistant

About Monica

Experience

Recommendations

These freelancer profiles also match your criteria

Education

Skill set

Categories