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Monica CarozoMC

Monica Carozo

Virtual Assistant Specialized in Travel and Customer Service

€100/day
Badajoz, ES
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Monica

Do you feel like the day isn't long enough for everything? ⏳

Your inbox is overflowing, your schedule is packed, and your social media hasn't been updated in weeks. You know you need to optimize your time and take care of your online presence, but you just can't get to it all. Delegating isn't a luxury: it's a necessity if you want to grow without letting stress consume you.

I'm Mónica Carozo, Virtual Assistant and Community Manager. I help entrepreneurs and small businesses reclaim their time while their business keeps moving forward.

With over 15 years of experience in customer service, administration, and travel management, I know what it means to handle many tasks at once, maintaining order and efficiency. I've worked in international environments like Tenerife, Porto, and Lisbon, which has given me a global perspective and adaptability.

🎯 How can I help you?

✅ Social media content management and scheduling
✅ Customer service via email, WhatsApp, and social media
✅ Administrative organization: scheduling, emails, invoicing
✅ Stress-free travel and logistics coordination
✅ Community and comment moderation
✅ Process optimization and project tracking

I'm passionate about connecting with people, bringing creativity and empathy to each project, and conveying emotions through authentic communication.

💬 Tell me what you need, and let's work together to move your business forward with order, focus, and a professional presence. I'm here to help you.
  • Spanish

    Native or bilingual

  • English

    Conversational

  • Portuguese

    Conversational

Remote only
Primarily works remotely

Experience

  • Wehost Housing Experience
    Account Manager
    TRAVEL AND TOURISM
    November 2025 - Today (9 months)
    Barcelona, Spain
    In my role as Account Manager at WeHost Housing Experience, I am responsible for managing the relationship with clients and property owners, ensuring their satisfaction and optimizing their experience with our services. My duties include:

    🤝 Managing client and owner accounts, acting as their primary contact and resolving inquiries or issues.

    📋 Coordinating bookings and operations, ensuring each property meets quality standards and internal processes.

    💰 Managing payments, invoicing, and financial reports related to client accounts.

    🔄 Following up on issues and maintenance, managing external vendors and services when necessary.

    📊 Reporting and analyzing results, proposing process improvements and optimizing client experience.

    ✨ Client loyalty, maintaining constant communication and offering personalized solutions that build trust and satisfaction.

    🌐 Utilizing digital platforms and management tools, facilitating process automation and efficiency.

    Added value: thanks to my focus on organization, effective communication, and attention to detail, I contribute to clients having a positive and reliable experience, while the company maintains smooth and efficient processes.
    Customer Service Onboarding Project Coordination Account Management Problem Solving
  • Mamis Digitales
    Virtual Assistant for Customer Service | Remote
    EDUCATION AND E-LEARNING
    January 2025 - Today (1 year and 6 months)
    🔹 Managing emails and resolving inquiries.
    🔹 Handling customer service on Facebook, Instagram, and TikTok.
    🔹 Customer service via WhatsApp.
    🔹 Problem-solving and personalized assistance.
    Customer Service Customer Relationship Management (CRM) Social Media Management Customer Relationship Management (CRM) Emailing
  • Lesma Handling, Ryanair,
    Ticket Agent
    January 2018 - January 2019 (1 year)
    Aeropuerto de Tenerife Norte, San Cristóbal de La Laguna, CN, Spain
    Role:
    - Passenger check-in.
    - Baggage handling and supervision.
    - Customer service.
    - Control of documentation and travel requirements.
    - Management of changes and cancellations.
    - Boarding assistance.
    - Coordination with other departments.
    - Post-flight support.
    - Ticket and additional service sales.
    Sales Process Customer Service Administrative Management Amadeus Invoicing

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Education

  • Airport Agent and Ticketing Agent Course.
    Academia Triaformación
    2018
    Curso de Agente Aeroportuario y Agente de billetes.
  • Higher Vocational Training Title in Early Childhood Education.
    I.E.S. Bárbara Braganza
    2013
    Título Ciclo Form. Sup. de Educación Infantil,

Skill set

Categories

  • Other