About Monica
Spanish
Native or bilingual
English
Conversational
Portuguese
Conversational
Experience
- Wehost Housing ExperienceAccount ManagerTRAVEL AND TOURISMNovember 2025 - Today (9 months)Barcelona, SpainIn my role as Account Manager at WeHost Housing Experience, I am responsible for managing the relationship with clients and property owners, ensuring their satisfaction and optimizing their experience with our services. My duties include:🤝 Managing client and owner accounts, acting as their primary contact and resolving inquiries or issues.📋 Coordinating bookings and operations, ensuring each property meets quality standards and internal processes.💰 Managing payments, invoicing, and financial reports related to client accounts.🔄 Following up on issues and maintenance, managing external vendors and services when necessary.📊 Reporting and analyzing results, proposing process improvements and optimizing client experience.✨ Client loyalty, maintaining constant communication and offering personalized solutions that build trust and satisfaction.🌐 Utilizing digital platforms and management tools, facilitating process automation and efficiency.Added value: thanks to my focus on organization, effective communication, and attention to detail, I contribute to clients having a positive and reliable experience, while the company maintains smooth and efficient processes.
- Mamis DigitalesVirtual Assistant for Customer Service | RemoteEDUCATION AND E-LEARNINGJanuary 2025 - Today (1 year and 6 months)🔹 Managing emails and resolving inquiries.🔹 Handling customer service on Facebook, Instagram, and TikTok.🔹 Customer service via WhatsApp.🔹 Problem-solving and personalized assistance.
- Lesma Handling, Ryanair,Ticket AgentJanuary 2018 - January 2019 (1 year)Aeropuerto de Tenerife Norte, San Cristóbal de La Laguna, CN, SpainRole:- Passenger check-in.- Baggage handling and supervision.- Customer service.- Control of documentation and travel requirements.- Management of changes and cancellations.- Boarding assistance.- Coordination with other departments.- Post-flight support.- Ticket and additional service sales.
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Education
- Airport Agent and Ticketing Agent Course.Academia Triaformación2018Curso de Agente Aeroportuario y Agente de billetes.
- Higher Vocational Training Title in Early Childhood Education.I.E.S. Bárbara Braganza2013Título Ciclo Form. Sup. de Educación Infantil,
Skill set
Categories
- Other