Freelancer profile translated to English.
Back to original languageAbout Moncef
Senior Manager in Retail Banking, I have been evolving for 11 years in Management and Organization consulting and support my clients on business issues.
Specialized in the Banking sector and passionate about high customer impact projects, I will be able to support you in defining and deploying your transformation and performance improvement strategy, with strong customer experience challenges.
Autonomous and enterprising, it is with great interest that I develop my know-how in customer journey redesign, digital performance improvement, and project management through my assignments.
Certified Green Belt, I would be delighted to support you on your process optimization projects and advise you on the best tools to meet your objectives (RPA, Artificial Intelligence...)
Curious and eager to learn more, I am constantly seeking enriching and motivating challenges. Do not hesitate to contact me to discuss.
Examples of topics / Missions: Digital transformation, Operational excellence, Digital, Process optimization, Customer journey redesign, Change management, Reorganization of departments or services, PMO, Project manager, Product Owner...
French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Spanish
Conversational
Swedish
Basic
Can work on-site
Paris (up to 50km), Paris (up to 5km)
Experience
- BanqueTransformation and support for the creation of a new bankBANKING AND INSURANCEFebruary 2022 - Today (4 years and 4 months)Paris, FranceContext: ORLANDO Program - Migration of clients / employees to a new bank (> 3000 employees, ~20 MO/BO, ~250 branches)◎ Scoping of the "Loan Servicing" project to secure the migration of certain run-off products• Inventory of the scope and constraints for servicing the concerned products• Organizational/operational diagnosis and gap analysis with the IT solution• Identification of impacts and solutions• Preparation and facilitation of project monitoring meetings and ad hoc support◎ Definition of the Target Operating Model and business processes for the Credit domain• Definition of the target organization/sizing of Front/Back-office teams• Definition of the target credit offering, customer journeys, and operational processes• Identification of major gaps and associated impacts/risks◎ Management of the relationship with the IT provider & Support for the support functions pillar• Preparation and co-facilitation of stream and project committees, program reporting• Management of project delivery for Risk, Finance, Compliance, Data streams...◎ Management of MO/BO readiness to be operational from Day 1• Implementation of an approach/methodology to assess the preparation level of teams in each Middle and Back-office for Day 1• Assessment with the managers of each MO/BO of their readiness for Day 1 according to various criteria (tools, processes, HR, logistics, training...)• Identification of an action plan and resolution of critical/cross-functional actions• Management, facilitation of the approach, and monitoring of actions collected in business workshops
- BanqueReorganization and redesign of Front-Middle-Back processes - Corporate and Institutional MarketsBANKING AND INSURANCEJuly 2020 - February 2022 (1 year and 8 months)Paris, France◎ Process Optimization• Identification of priority processes to optimize (EDI, onboarding, KYC...)• Implementation of an optimization approach for these processes (Lean Six Sigma)• Inventory, diagnosis, design of new target processes• Deployment of new processes with training for the various stakeholders and change management◎ Improvement of organization and customer journeys• Organizational diagnosis (data collection, semi-structured interviews, and workshop organization) and inventory of the existing situation in terms of customer journeys and organization• Facilitation of co-creation workshops for the target (brainstorming, design thinking...)• Identification of improvement solutions and quick wins, formalization of the target, proposal for phasing and deployment approach combining process and organizational dimensions◎ Project Management• Definition and implementation of a new project approach adapted to the health context to ensure good progress on both the "Process" and "Organization" aspects• Preparation of project monitoring meetings (steering committee...)
- Crédit Agricole d'Ile de FranceDeployment of digital journeys & Change ManagementBANKING AND INSURANCEApril 2019 - June 2020 (1 year and 3 months)Paris, France• Preparation, support, and securing the deployment of two new customer journeys (PRO/AGRI onboarding and new PRO/AGRI financing process)• Definition of a new commercial approach (strong network impact, new advisor posture)• Optimization and adaptation of archiving methods for Credit files• Management and monitoring of deployment progress (identification and monitoring of key indicators, implementation of governance and deployment methodology for better network adoption)• Creation of deliverables and facilitation of training for advisors and head office teams
Recommendations
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Master's Degree - Finance SpecializationAudencia Nantes2013
- Engineering Degree in Networks and Communication SystemsINSA Rennes2013
Certifications
- Green Belt - Lean Six SigmaCentrale Supelec2017
- Scrum Product Owner (CSPO)Scrum Alliance2018