Moncef Buri

I assist companies in implementing, optimizing, and managing their CRM on a daily basis, with both a strategic and operational approach.

At Invox, I manage a portfolio of over 7 clients, from defining needs to the complete deployment of the system.

- Project management and multi-client coordination

- Facilitating workshops to understand business needs and design CRM workflows

- Data migration, cleaning, and enrichment

- CRM synchronization with marketing, sales, and support tools

- Automation of repetitive tasks and internal/external processes

- Complete CRM configuration and customization

- Audits, recommendations, and onboarding support

GetFlexAI is an artificial intelligence solution I created that helps companies automate theircustomer relationsthrough achatbotand avoice agentcapable of managing appointment booking, inbound and outbound calls, customer follow-up, and lead qualification.

As the founder, I am involved in the entire project:

- Client prospecting and acquisition through emailing campaigns and LinkedIn automations

- Technical design of the system (chatbot + voicebot)

- Creation of personalized demonstrations

- Facilitating strategic workshops with clients

- Design, deployment, and custom solution monitoring

I assisted Batelier in structuring and automating their marketing actions around Salesforce Pardot and Advertising Studio, with the goal of improving customer follow-up, campaign performance, and data quality.

- Design, implementation, and optimization of automated email campaigns (Pardot)

- Database analysis and segmentation for more precise targeting

- CRM data cleaning, normalization, and enrichment

- Optimization of internal processes and B2B customer journeys

- Marketing performance tracking and reporting

- Strategic recommendations to strengthen lead generation and conversion

- Collaboration with marketing and sales teams to align actions around the CRM