Moncef Buri

I assist companies in the implementation, optimization, and daily management of their CRM, with both a strategic and operational approach.

At Invox, I manage a portfolio of over 7 clients, from needs definition to complete system deployment.

- Project management and multi-client coordination

- Facilitating workshops to understand business needs and design CRM workflows

- Data migration, cleaning, and enrichment

- CRM synchronization with marketing, sales, and support tools

- Automation of repetitive tasks and internal/external processes

- Complete CRM configuration and customization

- Audits, recommendations, and user adoption support

GetFlexAI is an artificial intelligence solution I created that helps companies automate thecustomer relationshippart through achatbotand avoice agentcapable of managing appointment scheduling, inbound and outbound calls, customer follow-up, and lead qualification.

As founder, I am involved in the entire project:

- Prospecting and customer acquisition through email campaigns and LinkedIn automations

- Technical design of the system (chatbot + voicebot)

- Creation of personalized demonstrations

- Facilitating strategic workshops with clients

- Design, deployment, and custom solution monitoring

I supported Batelier in structuring and automating its marketing actions around Salesforce Pardot and Advertising Studio, with the goal of improving customer follow-up, campaign performance, and data quality.

- Design, implementation, and optimization of automated email campaigns (Pardot)

- Analysis and segmentation of databases for more precise targeting

- Cleaning, normalization, and enrichment of CRM data

- Optimization of internal processes and B2B customer journeys

- Monitoring and reporting of marketing performance

- Strategic recommendations to enhance lead generation and conversion

- Collaboration with marketing and sales teams to align actions around the CRM