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Moncef A.MA

Moncef A.

Project Manager / SDM / POA / Application Manager

€667/day
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Moncef

Expert in IT project management, versatile and adaptable, with strong technical and functional expertise, I have a deep mastery of all phases of the project lifecycle, whether in an Agile SAFe environment or using the V-model.

With a solid technical background and proven project management experience, I am capable of intervening in needs analysis, design, and development, as well as in the qualification, integration, and deployment of solutions. My expertise also covers the implementation of test and quality assurance strategies, thus ensuring the compliance and performance of deliverables.

Having worked in complex and demanding environments, I am accustomed to collaborating with various stakeholders (business, development, testing, production, security teams) and coordinating multidisciplinary teams, ensuring fluid and effective communication. My methodological approach allows me to adopt a proactive stance, adapting best practices according to the context: Agile SAFe approach to favor rapid iteration and adaptability, or V-model for projects requiring rigorous structuring and precise requirement definition.

Convinced that my know-how and transversal vision are perfectly aligned with the expectations of the position, I am motivated by the opportunity to bring tangible added value to your projects. My commitment is based on my ability to optimize processes, effectively manage teams, and ensure the success of IT projects, while actively contributing to the innovation and performance of your organization.
  • English

    Fluent

  • French

    Native or bilingual

Can work on-site
Paris (up to 50km)

Experience

  • Freelance (Client TF1)
    Project/Run Manager: #AWS #Cloud, #Networks, #Grafana, #BI, #Power #BI
    FILM AND AV
    September 2023 - January 2025 (1 year and 5 months)
    -Mission Details:
    Ensure the supervision, maintenance, and continuous improvement of the streaming platform.
    Set up the schedule, #Backlog, and a 24/7 rotation for a team of 20 DevOps/#SREs (Cloud, networks, and security).

    Nature of activities performed.
    - Platform Availability and Security:
    Manage incidents and outages, qualify platform issues, provide user support, and lead operational monitoring meetings (syncs, #Run, Taskforce).
    Monitor #AWS platform #KPIs to anticipate problems and plan preventive and corrective maintenance tasks.
    Implement, monitor, and maintain security practices on the digital platform, taking necessary corrective actions against identified threats.
    Collaborate with internal and external teams (operations, development) to ensure the smooth operation of the platform and maintain effective communication with stakeholders.
    Analyze support data (user satisfaction, SLA compliance, activity tracking) to identify areas for improvement.
    Prepare weekly and monthly reports, highlighting key performance indicators and actions taken and to be taken.

    - NOC-N1 Implementation:
    Define a #transition strategy with a clear #roadmap and priority actions.
    Communicate objectives and roles to teams to foster buy-in.
    Anticipate risks and implement appropriate mitigation actions.
    Make decisions and ensure adherence to the plan, while adjusting as necessary.
    Support teams through change, facilitating their adaptation.
    Provide visibility on upcoming milestones and address stakeholder concerns.
  • Freelance (TF1 – eTF1 Digital Factory)
    Run Manager (SDM)
    September 2023 - December 2024 (1 year and 3 months)
    •  Ensure the supervision, maintenance, and continuous improvement of the streaming platform (Live and replay on the TF1+ application and IPTV).
    •  Set up the schedule, Backlog, and a 24/7 rotation for a team of 20 DevOps/SREs (Cloud, networks, and security). - Nature of activities performed:
    •  Manage incidents, qualify issues, and provide user support according to ITIL processes, while leading operational monitoring meetings (Run, Escalations, Post-Mortems, Taskforce).
    •  Collaborate with internal, business, and partner teams to ensure platform availability and performance.
    •  Support Product Owners in Backlog management and prioritization.
    •  Analyze support indicators (satisfaction, SLAs, KPIs) to identify areas for improvement and plan preventive and corrective maintenance.
  • CGI (Client FFF)
    Support Team Leader
    January 2023 - September 2023 (8 months)
    •  Manage a diverse application portfolio: Foot 2000, Footclubs, Portail Bleu, Notifoot, Portail Agent, License Dematerialization, Online Membership, Microsoft 365 Suite, Federal Club License, Stadium, and Competition Module.
    •  Build and maintain the workload plan for the N1 support team. - Nature of activities performed:
    •  Optimize the organization between N1/N2 support.
    •  Manage support requests via Jira Service Management and Jira Software.
    •  Optimize the user journey (POC implementation) regarding JSM to integrate IT correspondents in request management.
    -Data Analyst:
    •  Analyze support data (satisfaction level, SLA compliance, and activity tracking).
    •  Produce reporting for all support team activities.
    •  Implement a user satisfaction survey.

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Education

  • Licence 3, Master 2
    L'ESIAG
    2015
    Licence 3, Master 2

Skill set

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