About Moncef
English
Fluent
French
Native or bilingual
Experience
- Freelance (Client TF1)Project/Run Manager: #AWS #Cloud, #Networks, #Grafana, #BI, #Power #BIFILM AND AVSeptember 2023 - January 2025 (1 year and 5 months)-Mission Details:Ensure the supervision, maintenance, and continuous improvement of the streaming platform.Set up the schedule, #Backlog, and a 24/7 rotation for a team of 20 DevOps/#SREs (Cloud, networks, and security).Nature of activities performed.- Platform Availability and Security:Manage incidents and outages, qualify platform issues, provide user support, and lead operational monitoring meetings (syncs, #Run, Taskforce).Monitor #AWS platform #KPIs to anticipate problems and plan preventive and corrective maintenance tasks.Implement, monitor, and maintain security practices on the digital platform, taking necessary corrective actions against identified threats.Collaborate with internal and external teams (operations, development) to ensure the smooth operation of the platform and maintain effective communication with stakeholders.Analyze support data (user satisfaction, SLA compliance, activity tracking) to identify areas for improvement.Prepare weekly and monthly reports, highlighting key performance indicators and actions taken and to be taken.- NOC-N1 Implementation:Define a #transition strategy with a clear #roadmap and priority actions.Communicate objectives and roles to teams to foster buy-in.Anticipate risks and implement appropriate mitigation actions.Make decisions and ensure adherence to the plan, while adjusting as necessary.Support teams through change, facilitating their adaptation.Provide visibility on upcoming milestones and address stakeholder concerns.
- Freelance (TF1 – eTF1 Digital Factory)Run Manager (SDM)September 2023 - December 2024 (1 year and 3 months)• Ensure the supervision, maintenance, and continuous improvement of the streaming platform (Live and replay on the TF1+ application and IPTV).• Set up the schedule, Backlog, and a 24/7 rotation for a team of 20 DevOps/SREs (Cloud, networks, and security). - Nature of activities performed:• Manage incidents, qualify issues, and provide user support according to ITIL processes, while leading operational monitoring meetings (Run, Escalations, Post-Mortems, Taskforce).• Collaborate with internal, business, and partner teams to ensure platform availability and performance.• Support Product Owners in Backlog management and prioritization.• Analyze support indicators (satisfaction, SLAs, KPIs) to identify areas for improvement and plan preventive and corrective maintenance.
- CGI (Client FFF)Support Team LeaderJanuary 2023 - September 2023 (8 months)• Manage a diverse application portfolio: Foot 2000, Footclubs, Portail Bleu, Notifoot, Portail Agent, License Dematerialization, Online Membership, Microsoft 365 Suite, Federal Club License, Stadium, and Competition Module.• Build and maintain the workload plan for the N1 support team. - Nature of activities performed:• Optimize the organization between N1/N2 support.• Manage support requests via Jira Service Management and Jira Software.• Optimize the user journey (POC implementation) regarding JSM to integrate IT correspondents in request management.-Data Analyst:• Analyze support data (satisfaction level, SLA compliance, and activity tracking).• Produce reporting for all support team activities.• Implement a user satisfaction survey.
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Education
- Licence 3, Master 2L'ESIAG2015Licence 3, Master 2