About Mona
French
Native or bilingual
English
Native or bilingual
Spanish
Conversational
Greek
Conversational
Experience
- BNP ParibasTechnical Referent-IT Support ManagerTECHOctober 2023 - Today (2 years and 8 months)Paris, FranceCombine team leadership and technical expertise. Incident and request management. Coordinate teams. Ensure consistency of technological choices. Supervise, support, and develop employees while ensuring alignment of solutions with the company's strategic objectives. Manage complete ticket follow-up. Manage Apple and Windows tools.
- Le ChesnayApple Specialist TechnicianJanuary 2018 - January 201878150, Le Chesnay, FranceHelp users benefit from fast and efficient technical assistance while strengthening their connection with the brand. Quickly identify their needs, propose suitable solutions or training, and perform repairs if necessary.
- WCU TechniciennesupportITSupport TechnicianFebruary 2015 - September 2017 (2 years and 7 months)Hattiesburg, MS, USAManage the maintenance of IT equipment (hardware & software). Configure workstations for new and existing users and train them.
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Education
- ITIL Training2025Formation ITIL
- GRETAProfessional Image (France Travail2019GRETA