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Mona C.MC

Mona C.

Production Supervisor

€500/day
Boulogne-Billancourt, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Mona

My years of experience have allowed me to acquire varied skills, both in IT and in the fields of event management and sports. With strong organizational skills, I can effectively manage various projects. I am fluent in both French and English in a professional context, and I can easily communicate with individuals and groups from different cultures.
I particularly enjoy working on assignments that combine in-depth technical problem-solving, close relationships with users, and improvement of IT processes. I am also familiar with the areas for improvement in ITIL processes (incident, request, problem management...)
My goal is to collaborate on stimulating projects where my rigor, commitment, team spirit, and adaptability can bring real added value to my clients.
  • French

    Native or bilingual

  • English

    Native or bilingual

  • Spanish

    Conversational

  • Greek

    Conversational

Can work on-site
Boulogne-Billancourt (up to 50km)

Experience

  • BNP Paribas
    Technical Referent-IT Support Manager
    TECH
    October 2023 - Today (2 years and 8 months)
    Paris, France
    Combine team leadership and technical expertise. Incident and request management. Coordinate teams. Ensure consistency of technological choices. Supervise, support, and develop employees while ensuring alignment of solutions with the company's strategic objectives. Manage complete ticket follow-up. Manage Apple and Windows tools.
    Tech Lead ITIL Technical Support Project Management Team Management
  • Le Chesnay
    Apple Specialist Technician
    January 2018 - January 2018
    78150, Le Chesnay, France
    Help users benefit from fast and efficient technical assistance while strengthening their connection with the brand. Quickly identify their needs, propose suitable solutions or training, and perform repairs if necessary.
  • WCU TechniciennesupportIT
    Support Technician
    February 2015 - September 2017 (2 years and 7 months)
    Hattiesburg, MS, USA
    Manage the maintenance of IT equipment (hardware & software). Configure workstations for new and existing users and train them.

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Education

  • ITIL Training
    2025
    Formation ITIL
  • GRETA
    Professional Image (France Travail
    2019
    GRETA

Skill set

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