Description

I am a seasoned operations and financial services professional with over 12 years of experience across investment banking, clearing & settlement, corporate actions, reconciliation, client engagement, and fintech/crypto operations. I have worked in global organizations such as Kraken (Payward Inc.), Shell Asset Management, and Tata Consultancy Services, supporting complex, high-risk, and time-sensitive operations while maintaining strong quality and compliance standards.

I specialize in end-to-end process management, risk mitigation, operational excellence, and client servicing, with hands-on experience in transition projects, knowledge transfer, automation initiatives, and team enablement.

As a freelancer, my goal is to help organizations strengthen their operations, improve process efficiency, and successfully manage transitions, migrations, and day to day operational challenges. I aim to partner with clients who value quality, transparency, and continuous improvement, and where I can contribute through my experience in financial operations, fintech support, process optimization, and team enablement.

Languages

English
Native or bilingual
Hindi
Native or bilingual
Dutch
Conversational

Workplace preferences

Can work on-site

The Hague (up to 50km)

Payward. Inc. Kraken
Consultant Client Engagement Officer
May 2024 - July 2025 (1 year and 2 months)
• • Solving tickets raised by clients on the account access, funding and transactions
• • Adhering to SLA replying clients.
• • Maintaining 6 star quality in analysing and solving tickets.
• • Providing feedback to L1 and providing training when needed.
• • Having good knowledge of Zendesk application along with Admin.
• • Checking on deposits/withdrawals. Investigating on cyber crime such as theft, frauds, social engineering etc.
Cybersecurity Client operations Microsoft Excel Crypto Reconciliation
Shell Asset Management PLC (SAMCO)
Officer Operations
January 2023 - March 2024 (1 year and 2 months)
• • Processing of reconciliation on daily basis for cash inflows from custodian.
• • Good knowledge of Simcorp Dimension application.
• • Processing bi-weekly holding checks between custodian and internal books.
• • Scrubbing MT564 & MT568 for updating static data for corporate action events in Simcorp Dimension.
• • Having a good knowledge of swift messages.
• • Processing the static data in system for STP process of corporate actions.
• • Liaising with portfolio managers to input voluntary instructions in market for benefit of account.
• • Processing Mandatory, Mandatory with Choice and Voluntary Corporate Action along with pending Market claims and Income processing.
• • End to End process analysis. Identify the Risk as well improvement opportunities to minimize the manual effort.
• • Setting up new counterparties in Simcorp system to swiftly process settlement trades.
• • Writing Manuals and upgrading to recent changes in the process.
• • Worked on different automation project such as auto updating of dividend data and use of Bot for repetitive work.
Corporate Actions Reconciliation Settlements Static Data Microsoft Excel
Tata Consultancy Services
Assistant Manager Operations
January 2022 - December 2022 (11 months)
• • Processing Mandatory, Mandatory with Choice and Voluntary Corporate Action along with pending Market claims and Income processing.
• • Processing of warrants and ongoing warrants.
• • The functions include reconciling the positions, reminding deadlines to the clients & chasing the instructions within timeframe. These instructions from clients & counterparties are then processed.
• • Processing involves sending and receiving instruction from /to client and custodians, making client payments.
• • Solving reconciliation break for cash and securities.
• • Ensured client satisfaction by handling client queries within 24 hour TAT.
• • Allocating work for the Team.
• • Managing all above functions with high operational skills, consistency.
• • Proven ability to work under pressure & meeting all deadlines with accuracy.
• • Having a good knowledge of SWIFT messages, TCS Bancs.
• • Provide an update to onshore on daily age report to keep control on credit risk & reputational risk.
• • Provide training to new joiners with respect to process knowledge and firm applications and systems.
• • Maintain Action, issue, risk logs and keep the teams updated about changes in status through proactive communication.
• • Translation of Dutch documents and emails received from Dutch depositories.
Corporate Actions Reconciliation Client operations Microsoft Excel leadership