Freelancer profile translated to English.

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Description

Hello, what's burning? Request your support now and delegate the task.

We take care of security audits, web presence, apps, and publishing. Gladly also via GitHub Private.

My expertise also lies in the iOS/MacOS area and MDM.

Industry field of expertise

Languages

German
Native or bilingual
English
Fluent
Hindi
Conversational
Dutch
Basic

Workplace preferences

Remote only

Primarily works remotely

Apple Retail Germany B.V. & Co. KG
Technical Expert
March 2018 - May 2025 (7 years and 2 months)
Hamburg, Germany
•Diagnose complex hardware and software problems in the Apple product environment (macOS, iOS, iPadOS)
Perform technical analyses and find solutions in direct customer contact
Quality assurance and complete documentation according to internal Apple service processes
Mentoring and supporting Technical Specialists with technical questions
Interface between Genius Bar, sales team, and online support
Consulting on system integration, device compatibility, and use of Apple ecosystems
Customer Support Appointment Management Repairs Technical Documentation
Apple Retail Germany B.V. & Co. KG
Technical Support Specialist
April 2015 - March 2018 (2 years and 11 months)
Hamburg, Germany
Technical support and troubleshooting at the Genius Bar
Analysis of hardware and software problems on Apple devices
Clear explanation of technical solutions for customers without IT knowledge
Appointment management and handling of a high daily volume of customers
Telephone support with a focus on initial diagnosis and sustainable problem-solving
Training customers on optimal device usage
Germanywarehouse
Sales
February 2016 - January 2017 (11 months)
Hamburg, Germany
Independent setup and operation of an online shop (Amazon & eBay)
Product acquisition, offer creation, and customer communication
Shipping processing and logistics organization
Customer relationship management and after-sales support
Xerox
Telephone support for hardware and software problems in the Apple environment.

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General University Entrance Qualification
Business High School Gölbachtal
2014
Allgemeine Hochschulreife
Secondary School Leaving Certificate
Commercial School for Business and Administration Gesamtschule Süderelbe
Realschulabschluss

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