Mouhcine Lahouiry

Hello,

My name is Mouhcine, a self-entrepreneur specializing in commerce, customer relations, and project management. With two and a half years of experience in B2B customer service and commercial management, I help companies optimize their customer experience, improve their internal processes, and develop their commercial performance.

I distinguish myself by a results-oriented and customer satisfaction approach. Thanks to my mastery of tools such as Salesforce, Excel, and PowerPoint, I am able to analyze data, produce precise reports, and propose concrete actions to improve commercial strategy. My sense of organization and rigor allow me to effectively manage priorities while ensuring a high level of quality in the delivered work.

I undertake various types of missions: B2B/B2C customer support, prospecting and customer relationship management, project monitoring, team coordination, or the creation of presentations and commercial materials. Each mission is an opportunity for me to actively contribute to a company's success, placing communication, responsiveness, and customer satisfaction at the heart of my actions.

What sets me apart is my global vision of the customer journey, from prospecting to loyalty, combined with operational versatility that allows me to adapt quickly to any environment. Dynamic, involved, and attentive, I make it a point of honor to understand your needs to offer tailored and effective solutions.