Mouhcine Lahouiry

Hello,

My name is Mouhcine, an auto-entrepreneur specializing in commerce, customer relations, and project management. With two and a half years of experience in B2B customer service and commercial piloting, I assist companies in optimizing their customer experience, improving their internal processes, and developing their commercial performance.

I distinguish myself through a results-oriented and customer satisfaction approach. Thanks to my mastery of tools such as Salesforce, Excel, and PowerPoint, I am capable of analyzing data, producing precise reports, and proposing concrete actions to improve commercial strategy. My organizational skills and rigor allow me to effectively manage priorities while ensuring a high level of quality in the work delivered.

I undertake various types of missions: B2B/B2C customer support, prospecting and customer relationship management, project monitoring, team coordination, and the creation of presentations and commercial materials. Each mission is an opportunity for me to actively contribute to a company's success, placing communication, responsiveness, and customer satisfaction at the heart of my actions.

What sets me apart is my global vision of the customer journey, from prospecting to loyalty, combined with operational versatility that allows me to adapt quickly to any environment. Dynamic, involved, and attentive, I make it a point of honor to understand your needs to offer tailor-made and effective solutions.