Description

I help international companies upskill their teams in high-impact communication, customer experience, and professional soft skills. With 2 years of hands-on experience navigating high-pressure customer service environments and a strong background in structured pedagogical teaching, I bridge the gap between theory and real-world workplace execution.

I design and facilitate dynamic, interactive virtual workshops tailored for corporate employees who need to communicate confidently, handle difficult client interactions, and collaborate effectively.

Industry field of expertise

Languages

Arabic
Native or bilingual
English
Native or bilingual
French
Conversational

Workplace preferences

Remote only

Primarily works remotely

Rajavinit Mathayom School
Teacher of English
May 2026 - Today (3 months)
Bangkok, Thailand
• • Deliver high-impact conversational English lessons focusing on verbal fluency, cultural nuance, and practical presentation skills for secondary students.
• • Design custom lesson plans and interactive diagnostic testing models to accelerate student communication capacity.
Atlantic ShoreInternational (Cabrillo Coastal)
Customer Service Representative
October 2025 - February 2026 (4 months)
Fes, Morocco
• • Managed high-stakes property insurance inquiries for US-based clients, walking them through complex structural coverage details and policy options.
• • Served as a primary operational bridge between professional insurance brokers and end-clients, ensuring strict regulatory compliance.
Cnexia (Bell Canada)
Customer Service Representative
June 2025 - September 2025 (3 months)
Fes, Morocco
• • Handled high-volume mobility and home utility account services for Canadian customers.
• • Executed advanced technical troubleshooting, managed service accounts, and applied retention strategies to optimize customer lifetime value.