Freelancer profile translated to English.
Back to original languageAbout Mohammed Reda.
Experienced application engineer with over 14 years of experience in operations, L3 support, and continuous improvement in critical and high-availability environments. Expert in incident management, supervision, monitoring, and process automation, with a strong appetite for Agility and DevOps.
French
Native or bilingual
English
Conversational
Can work on-site
Marseille (up to 50km)
Experience
- Intelcia IT Solution (DSI SFR BUSINESS) MARSEILLETeam Lead Exploitation & Support L3July 2023 - Today (3 years and 1 month)Missions:• Supervision and operation of an application environment in production.• L3 incident management, application log analysis, and proactive resolution.• Collaboration with DevOps and development teams to improve application robustness.• Automation of recurring tasks and improvement of support processes.• Management and improvement of performance monitoring dashboards.1-WORK TOOLS:Clarify TT, Clarify RCE, VEA, Confluence, Jira
- SofrecomRelease Manager & Operations EngineerDecember 2022 - July 2023 (7 months)Casablanca, Morocco• Supervision of application deployments and improvement of CI/CD processes.• Automation of builds and deployments, reducing time to production by 30%.• Proactive incident management and coordination with support and development teams.• Implementation of monitoring tools for real-time tracking of post-deployment performance.Professional Experience
- SofrecomOperations Engineer & Scrum MasterJune 2019 - November 2023 (4 years and 5 months)Casablanca, Morocco• Supervision and operation of critical applications in production.• Analysis and resolution of application incidents.• Continuous performance improvement through optimizations and automation.• Coordination with Agile and DevOps teams.• Implementation of continuous integration and deployment processes.1-WORK TOOLS:Scripting language: SQL Scripting Programming languages: PHP, Java Operating systems: Unix or Linux: for log analysis. Databases: SQL on DBMS: Oracle, MariaDB, MySQL, PostGre for data analysis in the database.Professional Experience
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Education
- Ingénieur en Informatique et Réseau + MASTER (MIAGE)Jaber Bnou Hayane2005Ingénieur en Informatique et Réseau + MASTER (MIAGE)
- DE L'INGENIEUR)EMSI (ECOLE MAROCAINE DES SCIENCES2010DE L'INGENIEUR)