Freelancer profile translated to English.

Description

AMOA consultant specializing in functional testing, API testing, and application support, with several years of experience in large corporations (Allianz-Trade, Enedis, Dalkia). Expert in incident management, team leadership, test scenario writing, and coordination with technical teams. Proficient in JIRA, Xray, ServiceNow, Postman, SoapUI tools, and Agile/Scrum methodologies. Bilingual in English and possessing excellent customer service skills, I am seeking a new mission where I can contribute to the reliability and continuous improvement of information systems.

Languages

French
Native or bilingual
Arabic
Native or bilingual
English
Fluent
Spanish
Basic

Workplace preferences

Can work on-site

Paris (up to 50km)

Allianz-Trade,
Lead Helpdesk – Functional Tester
BANKING AND INSURANCE
April 2023 - Today (3 years and 2 months)
Île-de-France, France
• ➢ Collection of anomalies reported by users on JIRA.
• ➢ Supervision of anomaly handling, ensuring priority levels are met.
• ➢ Escalation of tickets to the teams or individuals responsible for their resolution.
• ➢ Development of a user guide covering recurring incidents and associated procedures.
• ➢ Assisting, guiding, and supporting colleagues in resolving complex incidents.
• ➢ Weekly monitoring of incident resolution based on KPIs.
• ➢ Creation and modification of user profiles and accounts.
• ➢ Ensuring compliance with SLAs, priorities, and operational procedures.
• ➢ Organization and facilitation of crisis cells.
• ➢ Managing escalations and ensuring the mobilization of necessary resources during major incidents.
• ➢ Regular communication with stakeholders from incident inception to complete resolution.
• ➢ Ensuring the incident management process is followed from creation to resolution.
• ➢ Preparation and facilitation of incident review meetings.
• ➢ Organizing and facilitating team meetings: Daily stand-ups, retrospectives, knowledge sharing.
• ➢ Detecting and anticipating incident recurrence by proposing the opening of a problem to eradicate it. Functional Testing:
• ➢ Designing application test scenarios following the group release using the Xray tool.
• ➢ Identification of test data sets necessary for application validation.
• ➢ Execution of test scenarios and monitoring their progress.
• ➢ Detection of anomalies, creation, and tracking of anomalies in JIRA.
• ➢ Coordination with developers by organizing dedicated meetings to track the progress of fixes.
• ➢ Monitoring of non-regression tests (NRT).
Team management Atlassian JIRA Process Optimization Crisis Management Team Coordination
ENEDIS,
Functional & API Tester
October 2020 - February 2023 (2 years and 4 months)
Île-de-France, France
• ➢ Development of test scenarios for user stories in each sprint using the Xray tool.
• ➢ Identification of application test data sets.
• ➢ Execution and monitoring of test scenario progress.
• ➢ Detection of malfunctions, creation, and tracking of defects in JIRA.
• ➢ Liaising with developers by organizing defect meetings to track the progress of fixes to be delivered.
• ➢ Performing non-regression tests (NRT).
API Testing:
• ➢ Validation of POST/GET/DELETE requests… via Postman or SoapUI.
• ➢ Simulation of GUI tests via web service calls and API tests.
• ➢ Validation of REST (Swagger) or SOAP (WSDL) reference contracts.
• ➢ Execution of component and scenario tests (Back-end & Front-end).
Postman SoapUI Atlassian JIRA Microsoft Office ServiceNow
Dalkia,
Functional Support
September 2018 - September 2020 (2 years)
Île-de-France, France
Incident Management & Reporting:
➢ Incident Management: reception, identification, ticket creation on ServiceNow.
➢ Analysis and prioritization of incidents.
➢ Monitoring of anomaly handling, respecting priorities.
➢ Escalation of tickets to individuals responsible for resolving anomalies.
➢ Follow-up on old tickets assigned to the N3 group.
➢ Writing a user catalog for recurring incidents.
➢ Calculation of performance indicators (average incident backlog age, resolution time, incidents opened/closed…).
➢ Weekly monitoring of incident resolution based on calculated performance indicators.
Functional Administration:
➢ Creation and modification of user profiles and accounts.
ServiceNow Microsoft Office Ticket Management Adaptability