Mohammed Nayaz K S

• • Designed and delivered a CEO-level Power BI analytics platform serving as the enterprise single source of truth for management KPIs, financial performance, and portfolio analytics — integrating multi-source ERP data (SAP, Odoo) via ETL/ELT pipelines with star schema data models and enforced row-level security (RLS) to control data access across organisational tiers.

• • Built high-performance Power BI dashboards and interactive reports translating complex financial and

operational datasets into actionable executive insights — ensuring absolute data integrity through structured validation processes, automated reconciliation checks, and embedded governance standards.

• • Developed advanced DAX measures, calculated columns, and optimised Power Query (M) transformations to aggregate data from disparate enterprise sources including ERP modules, finance systems, and operational platforms.

• • Configured Power BI gateway architectures for scheduled data refresh, managed workspace deployment pipelines in Power BI Service, and maintained report versioning across development, test, and production environments.

• • Automated reporting workflows via Power Automate — building metric-triggered alerts and notification pipelines that reduced manual processing by 15+ hours per week and ensured timely escalation of performance exceptions.

• • Led requirements definition and delivery for a Microsoft Copilot AI chatbot on SharePoint enabling intelligent document retrieval with audit-trail logging — aligning BI capabilities with the organisation's shift to

technology-enabled, insight-led operations.

• • Produced investor-style competitive benchmarking reports and executive presentation packs communicating transformation performance in clear, board-ready formats — directly influencing senior strategic decisions.

• • Served as primary analytics partner for Customer Support Finance and Operations leadership across APAC and EMEA — operating in a client-facing capacity managing delivery timelines and expectations for Tier 1 accounts including HSBC and Microsoft within a regulated global environment.

• • Built and maintained enterprise Power BI dashboards integrating Genesys (contact centre), CRM, and WFM

platforms — delivering real-time management information to senior leadership across two continents with strict data privacy and security compliance protocols.

• • Designed and implemented SQL-driven star schema data models with ETL/ELT pipelines, delivering auditable management information supporting financial and operational performance reviews aligned to client SLA and governance requirements.

• • Connected Power BI to varied enterprise data structures including SQL databases and cloud-based data sources, constructing robust Power Query (M) transformation layers and validating data accuracy prior to executive distribution.

• • Designed KPI reporting frameworks covering AHT, FCR, CSAT, and SLA metrics; produced standardised dashboards enabling consistent, comparable performance reporting across globally distributed operations.

• • Translated complex business requirements into BRDs, FRDs, user stories, and UAT test cases; coordinated with engineering on technical dependencies and validated solutions prior to deployment.

• • Prepared investor-style management reports and engaged senior stakeholders across global teams —

demonstrating the analytical precision, design clarity, and professional accountability expected in a high stakes client environment.