Freelancer profile translated to English.

Description

Sales Admin & Customer Service Assistant with 3 years of experience in commercial operations and customer support management.

I help companies manage their daily activities to save time and improve customer satisfaction.

🔹 My main responsibilities:

- Customer order management (from entry to follow-up)

- Processing customer requests (emails, after-sales service, disputes)

- Delivery follow-up and coordination with internal teams

- Database updates (CRM / ERP)

- Administrative support (invoicing, file tracking)

🔹 My strengths:

- Organization and rigor

- Responsiveness and priority management

- Customer service orientation

- Ability to adapt quickly to tools and processes

Available for one-off or regular assignments.

Price adjustable according to volume and missions

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Basic

Workplace preferences

Remote only

Primarily works remotely

SAS Univet
Sales Admin & Customer Service Manager
RETAIL (SMALL BUSINESS)
January 2023 - Today (3 years and 5 months)
Morez, France
• Management of customer orders and administrative follow-up
• Handling incoming calls and customer requests
• Management of disputes and product returns
• Updating customer data (ERP / CRM)
• Coordination with sales and logistics teams
• Monitoring customer files and meeting deadlines
• Leading the Sales Admin department and organizing operations
• Supervising and coordinating the team
• Management of disputes and product returns
• Monitoring KPIs and implementing corrective actions
• Optimizing order processes
• Contribution to commercial strategy
Sales Administration (ADV) Administrative Support ERP Customer Relationship Management (CRM) Customer Service Management
ALDI
Primary Employee
RETAIL (LARGE RETAILERS)
January 2018 - July 2020 (2 years and 6 months)
Morez, France
• Operational store management
• Operations management in a dynamic environment
• Customer relations and checkout
• Organization and priority management
• Teamwork
• Team supervision and training
• Inventory and order management
• Logistics organization (receiving / checking / shipping)
Customer Relationship Management (CRM) Operations Management Teamwork Checkout and Cash Management Rigor and Organization

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Mohammed El Hafd

Sales Admin & Customer Service Assistant

About Mohammed

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